VideoStudio Pro 4X crashes with MPEG Encoding

[Jon Weiler]

Hello,

I have been using Pro 4X for just over a year now but have recently been experiencing crashes while encoding HD MPEG files. I have also just activated/unpacked the included music with the software and these issues just started after I did this. Note: I do not use the provided music but believe the conflict is because of this. Any help is appreciated. Thank you.

Problem signature:
Problem Event Name: APPCRASH
Application Name: vstudio.exe
Application Version: 14.0.0.0
Application Timestamp: 4ec5d8d8
Fault Module Name: StackHash_a4d8
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000374
Exception Offset: 000ce6c3
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: a4d8
Additional Information 2: a4d8272d87278145e5708a42eb765b94
Additional Information 3: 6546
Additional Information 4: 654664abec211882f789128d50c98b10

[Ken Berry]

First, can you tell us exactly what type of HD MPEG you are using? Is it HDV or Blu-Ray mpeg-2, or is it AVCHD mpeg-4? Right click one of the files in either the VS timeline or library window and copy ALL its Properties here, please. That way we will know exactly what we are dealing with.

Second, have you tried doing a System Restore to a point before you installed SmartSound (I am assuming that is what you mean when you say 'included music'...). I am a little surprised that it did not get installed with the original installation of X4. The other option might be a full (including SmartSound) reinstallation of X4...