Aftershot Pro 1.1 will not start

[dburton]

Running Win 7, AMD Phenom II 1045T processor, nvidia Quadro 2000 graphics card, 8 GB RAM.

All previous versions ran on the same machine with no trouble.

All references I've found on this forum to anything similar to this problem have to do with Linux. Does Windows 7 have similar trouble with the latest version and does this have anything to do with Open CL. I've tried running as adminstrator - makes no difference.

Any suggestions are welcome.

[afx]

Will not start does not provide much diagnostic info....

Do you ever see the splash screen or not?
Anything in the Windows event log?
Anything in the AfterShot log?

If it is OpenCL related, making sure you have the latest Nvidia drivers (from Nvidia, not via Windows update) could help.

cheers
afx

[dburton]

First, thanks for the prompt response, and sorry for the late counter-response.

Second, you're right - the message was not diagnostic, in hopes that my symptoms would prompt something simple, like "oh, yeah, the Quadro 2000D problem . . ."

So, in response, here's some basics.

1) Just loaded the latest driver direct from Nvidia for the Quadro 2000D (9.18.13.1115), re-installed Aftershot Pro, and attempted to start
2) Yes, I did see the splash screen. Less than 2 seconds in, during the "initializing . . ." stage, I got the "Aftershot Pro has stopped working" message, followed by Microsoft's announcement that it's shutting the program down and will notify me if it finds a solution.
3) In the app data/Corel/Aftershot Pro folder, the log.txt file, opens as follows:

"AfterShotPro caused an Access Violation (0xc0000005)
in module aticfx32.dll at 0023:6d7957f1.

Exception handler called in main.
Error occurred at 2013-2-3 14-45-06.
C:\Program Files (x86)\Corel\Corel AfterShot Pro\build\AfterShotPro.exe, run by Dale.
Application vers.: 1.1.0.30
Product Name: AfterShot Pro
Language: en
App Path: C:/Program Files (x86)/Corel/Corel AfterShot Pro/build/AfterShotPro.exe
System Home: C:/Program Files (x86)/Corel/Corel AfterShot Pro/supportfiles
User Home: C:/Users/Dale/AppData/Local/Corel/AfterShot Pro
Prefs Home: \HKEY_CURRENT_USER\Software\Corel\AfterShot Pro
Processors: 6
CPU Threads: 6
RAM: 8191 MB
SIMD Version: SSE2
OS Name: Microsoft Windows 7 Home Premium Edition Service Pack 1
OS Version: 6.1 (Build 7601)
Processor speed: 2.7 GHz
System architecture: x64
19% memory in use.
0 MBytes physical memory.
0 MBytes physical memory free.
0 MBytes paging file.
0 MBytes paging file free.
0 MBytes user address space.
3958 MBytes user address space free.
Read from location 00000140 caused an access violation."

. . . followed by stack and module information

Debug.txt reads as follows:

"129.18: Heaps: 7
129.48: Bibble program arguments ("C:\Program Files (x86)\Corel\Corel AfterShot Pro\build\AfterShotPro.exe")
129.49: Loaded "C:/Program Files (x86)/Corel/Corel AfterShot Pro/supportfiles/locale/aftershot_en.qm"
129.50: Loading plugins
129.64: System locale: en_US
129.72: Loaded "C:/Program Files (x86)/Corel/Corel AfterShot Pro/supportfiles/locale/aftershot_en.qm"
129.232: AfterShot vers.: 1.1.0.30
129.232: Built on: "Sat Oct 20 2012"
129.232: Language: en
129.233: App Path: C:/Program Files (x86)/Corel/Corel AfterShot Pro/build/AfterShotPro.exe
129.233: System Home: C:/Program Files (x86)/Corel/Corel AfterShot Pro/supportfiles
129.233: User Home: C:/Users/Dale/AppData/Local/Corel/AfterShot Pro
129.234: Prefs Home: \HKEY_CURRENT_USER\Software\Corel\AfterShot Pro
129.234: Platform: Windows
129.234: Build Mode: Release
129.234: Product Name: "AfterShot Pro"
129.235: Registered Version
129.237: Initializing
129.245: Cpu Manager init: 6
129.245: **** Making CLManager"

There are a bunch of "dump" files and a file of registry entries. Nothing else.

Is this enlightening in any way?

Thanks,

Dale Burton

[afx]

OK, clearly OpenCL.

The interesting question is, where dos AS in Windows check for the OpenCL activation
.. That would be the spot to disable it.

Of course, checking for newer graphics drivers might also be useful.

cheers
afx

[dburton]

I'd think it's something accessible from the Nvidia control panel, but maybe it's buried in an initialization file somehwere. Oh, well, no time like the present to go exploring . . .

Thanks for your input.

DJB

[pcas1986]

I suspect I have the same problem and possibly the same as identified in this thread: http://forum.corel.com/EN/viewtopic.php?f=90&t=48862.

Basically the program starts initialising and then Windows says it has a problem. Debug.txt contains:

3970.91: Heaps: 7
3970.120: Bibble program arguments ("D:\Program Files (x86)\Corel\Corel AfterShot Pro\build\AfterShotPro.exe")
3970.130: Loaded "D:/Program Files (x86)/Corel/Corel AfterShot Pro/supportfiles/locale/aftershot_en.qm"
3970.131: Loading plugins
3970.207: System locale: en_AU
3970.222: Loaded "D:/Program Files (x86)/Corel/Corel AfterShot Pro/supportfiles/locale/aftershot_en.qm"
3970.338: AfterShot vers.: 1.1.0.30
3970.340: Built on: "Sat Oct 20 2012"
3970.342: Language: en
3970.344: App Path: D:/Program Files (x86)/Corel/Corel AfterShot Pro/build/AfterShotPro.exe
3970.344: System Home: D:/Program Files (x86)/Corel/Corel AfterShot Pro/supportfiles
3970.345: User Home: D:/Corel/AfterShot Pro
3970.345: Prefs Home: \HKEY_CURRENT_USER\Software\Corel\AfterShot Pro
3970.346: Platform: Windows
3970.346: Build Mode: Release
3970.346: Product Name: "AfterShot Pro"
3970.347: Registered Version
3970.349: Initializing
3970.367: Cpu Manager init: 8
3970.368: **** Making CLManager


I'm guessing it doesn't like my video card which is a bit over 3 years old. The previous version of ASP worked fine. I've found a bunch of info on OpenCL on NVidia's website but I have a couple of questions:

Is it necessary to have an OpenCL compliant video card for ASP 1.1.0.30?
And, is there a quick and easy way to find out if my video card is compliant?

I'm half looking for an excuse to upgrade my computer but upgrading it just for ASP isn't much of an excuse.

TIA
Paul

[afx]

OpenCL is not required.
But when AS detects it, it will try to use it.
So in your case where this breaks, you need to find the AS setting in the config (probably registry) that tells AS to use OpenCL and toggle it off.
I'll get a FirePro card this week, maybe I get around to look for the setting then.

Interesting registry entries to search for would be:
PreferredPlatform and CLUtilization.
If you find them, there should be also an Enabled flag nearby that you could toggle to false.
(got this out of the Linux config which uses plain files under ~/.config/Corel)


cheers
afx

[RickHeath]

OpenCL is not required.
But when AS detects it, it will try to use it.
So in your case where this breaks, you need to find the AS setting in the config (probably registry) that tells AS to use OpenCL and toggle it off.
I'll get a FirePro card this week, maybe I get around to look for the setting then.

Interesting registry entries to search for would be:
PreferredPlatform and CLUtilization.
If you find them, there should be also an Enabled flag nearby that you could toggle to false.
(got this out of the Linux config which uses plain files under ~/.config/Corel)


cheers
afx

In Windows 7, look in HKEY_CURRENT_USER\Software\Corel\AfterShot Pro\Preferences\OpenCL using Regedit (just type "Regedit" in the search bar of the start menu & hit enter or use your favourite alternative registry editor).

Rick.

[pcas1986]

...
In Windows 7, look in HKEY_CURRENT_USER\Software\Corel\AfterShot Pro\Preferences\OpenCL using Regedit (just type "Regedit" in the search bar of the start menu & hit enter or use your favourite alternative registry editor).

Rick.

In my registry there is no entry for OpenCL in Preferences. I do have the same problem as dburton but my video card is an ATI Radeon 4800 series. I just downloaded and installed the latest drivers but it made no difference.
After some reading I gather OpenCL is an "open" graphics API set. And, FWIW, my driver supports OpenCL 10.0.937.2.

Maybe I'll uninstall ASP again and try re-installing it.

Thanks for the responses.

Cheers
Paul

[pcas1986]

...
Maybe I'll uninstall ASP again and try re-installing it.

...

That didn't work either.

[afx]

That didn't work either.

As expected, as this is user settings control the use of OpenCL.

cheers
afx

[pcas1986]

That didn't work either.

As expected, as this is user settings control the use of OpenCL.

cheers
afx

Since I can't get into the program I cannot disable OpenCL. So I've given up and gone back to my earlier version. I did write up my experience in the SurveyMonkey and gave them my crash log files.

As the update was mostly about OpenCL I guess I'm not missing anything.

Thanks for the help anyway.

[afx]

Since I can't get into the program I cannot disable OpenCL.

That's why I was referring to the Registry settings...
If they are not there, I think creating them should help.
Of course that requires that we have the complete set.

As the update was mostly about OpenCL I guess I'm not missing anything.

Sharpening has less color artifacts in some cases.

cheers
afx

[pcas1986]

...
That's why I was referring to the Registry settings...
If they are not there, I think creating them should help.
...
afx

Do you know what they might be? I'm not afraid of updating the registry as I used to write installation code to do just that.

Cheers
Paul

[pcas1986]

Sorry, I just noticed you are a Linux user but maybe your expertise includes Windows as well?

Paul