I wish to report a bug that has been present in x4 and x5 regardless of SP or updates installed. Due to this bug I use X3 as it was the last version that worked for me.
The bug is that several menu buttons on the Edit screen will not display correctly, it is as if the icon is corrupted. This happens with the free trial version as well as with a registered version with updates installed.
See the attached screen shot as it explains this much better.
Computer Specs:
Win XP Pro w/SP3 32bit
ATI video 512M w/latest drivers
2G Ram
240G HDD
Intel 3.01Ghz CPU
Have you tried re-setting the Preferences? Hold down your Shift key when launching PSP, and answer "Yes" to the prompt to restore the default configuration. That cured the corrupted icons problem here.
Ken Yes, I think it can be eeeeeasily done...
Just take everything out on Highway 61.
Ken - I am using Win XP Pro SP3 and the shift + start program routine does not work, I tried resetting to defaults from within the program and also tried renaming the hidden PSP 15.0 application data file so as to regenerate a new file at startup as directed by Corel site but this did not fix the icon issues, any other ideas?
I discovered that by setting the icons to "small icons" the small versions display correctly. This leads me to think there is a problem with the large icon coding within the program and Corel should be picking this up as a bug however I have no way to report it to them since their support pages require "this that and the other " just to send them an e-mail for bug notification total BS if you ask me. They do not have a way to contact them via e-mail without registrations etc... So much for reporting a bug in trial software. So if they do not take bug reports on trial software how will they know if a bug exists? Obviously Corels own in house testing is flawed.
Ok enough of that, If anyone has a means to report a bug to them feel free to send this one along as I will not purchase defective bugg software that has obvious problems such as this.
I have XP home and PSPX5 and PSP X4 displays small and large icons correctly for me. ( I have not installed any service packs to X5 and only SP1 to X4)
So it is not automatically a problem with PSP X5 / X4 (otherwise a thread filled with the same complaint would already be here on this forum) .
It is possibly
1. A problem with your system / graphics drivers (check your drivers are updated to latest versions for your graphics card)
2. A corruption in your trial download ( re download and reinstall but only after you have checked for other possibilities eg install on another computer and see if same problem occurs)
3. A problem / corruption of that part of your hard disk that the icon data has been mis read ( do a disk check and correct any bad sectors)
4. A conflict with some other program on your computer ( are any other graphics programs experiencing problems).
This happens with the free trial version as well as with a registered version with updates installed.
Not sure if this is a download version or a CD version but have assumed it is a download version.
Best would be to try and install using the same download on another computer and see if the same problem occurs there.
You need to do a series of tests to try and isolate where the problem exists as it may not be in the X5 program but in your system installation.
You cannot really expect Corel to provide free support on a trial version on a system that even Microsoft will not be supporting after 2014.
Especially if it is only on your system. If there were a large number of people reporting the exact same error on many different systems then there would be some reason for Corel to become involved.
Systems available Win7, Win 8.1,Win 10 Version 1607 Build 14393.2007 & version 20H2 Build 19042.867
1. My Drivers are the latest available from ATI - stated that in first post.
2. Have re-downloaded X5 twice now - it does this with or without installing updates.
3. HDD is fine - if it were bad sector problem other programs will have been effected by now since data is moved arround during regular use and when re-installing for the second time. Scan of HDD shows no problems and no other programs are malfunctioning. Version X3 works just fine but again does not use larger icons used in X4 and X5
4. No other programs are malfunctioning - none, all work fine.
I tried it on my wifes Dell Win7 system and the bug does not appear but then her system is 64bit and much newer, a different animal, the fact it works on her machine does not mean there is no bug. I use a ATI AGP video card with 512m memory w/latest drivers - this is not some sort of exotic/rare video card. Have even tried some older drivers but have same problem. As for XP biting the dust in 2014 - well there will be lots of people still using it I am sure after 2014 as in my opinion Win8 is garbage. The software PSPP X5 is sold and advertised to work with XP and so it should, so the 2014 thing is in my opinion not a valid issue. I will add that X4 did the same thing a year ago. It is not that none of the large icons work as most of them are fine, as you can see in the picture it is just certain ones. How can some work and some not? Again I suspect a coding problem with the large icons.
I am sure I am not the only one seeing this but reporting it is a nightmare - Corel does not even have a e-mail customers can use, not a wonder no one has reported it! Guess I will wait till X6 but am tired of paying for software that does not work right. If Corel wants to sell me a copy - they need to fix the obvious stuff. Hope they can read this and maybe take a look at it. I would love to talk with their tech support - someone tell how to do that via on-line without playing their register game. Besides they are unlikely to offer tech support for a trial version and that is a problem at their end because like I said I will not buy it because it is defective and if they want to sell me a copy they need to fix it sooooo how do we get that thru to Corel?
You may want to take a look here http://forum.corel.com/EN/viewtopic.php ... 1&start=15Seems many others do indeed have the same trouble and some even worse problems with the icons, I am by far not the only one with this issue.
Still thanks for some ideas to try as I am willing to try most anything to fix this short of replacing a perfectly good machine.
I looked through that thread and there were three that said they had problems
sholmes1, Kathy_9, and Geunter. You make the 4 th.
Based on that I would suggest that you PM each of the others and compare systems and see if there is any consistency in your problems. Check each other's systems, what graphics cards , updates, what themes you are running, software, plugins etc.
It is no good just 4 people reporting to Corel that a program is faulty when 100s or 1000s of others experience no such problem. If they cannot reproduce the problem then what do they do.
How do they look for a problem that occurs on less than 1% of users and only under certain circumstances and can be random.
But communicating with others who are having the same problem perhaps you can isolate common features of your systems and then with that ammunition you could then return to Corel and say the display of large icons has a problem with this graphics card or this theme or some other commonality.
I did notice that one of the others had XP Pro (sholmes) as do you. One has W7 Pro and the other XP Home like mine. So it seems to be system independent.
So back to you as I cannot duplicate your problem.
Systems available Win7, Win 8.1,Win 10 Version 1607 Build 14393.2007 & version 20H2 Build 19042.867
What you suggest may well issolate the trouble a bit further and in theory a good idea but at this point I am already quite sure it is a bug in the software and in the end it would be Corel that would have to fix it as I will not buy a new video card or system just to make their software work. At this point I wish to inform Corel of their short commings. How do I do that exactly? when we are dealing with trial software and a company with no email contact information? I am sure more than four people have this problem worldwide, many probably do not even realize it or figure it is not worth the hassles to report it - look at me for instance - X4 had this same trouble over a year ago and it took this long for me to get up enough steam to look into it, I am certain it is a bigger issue than you seem to think it is. You may well be right in that a certain brand video card or MB may be responsible but that really does not change things much other than doing Corel's job for them. It is their product and if they wish to sell it, they need to fix it, yet there is no way to talk with them about it. It will be interesting though to see if they contact me as I have created an account with Corel and thru a survey let them know I am displeased. They have my contact info now and even asked if I would mind them contacting me, LOL, certainly not PLEASE DO! So we will see if that is just lip service or if I get a contact that is willing to listen to this. Will keep you posted should Corel contact me.
Mr Cuda.
I have given you suggestions about how you and the others with problems may link to isolate the problem.
As I have said even if you are able to make contact with Corel you have nothing to offer them apart from you have trouble with their trial software.
You stated
You may well be right in that a certain brand video card or MB may be responsible but that really does not change things much other than doing Corel's job for them
So if it is a problem with some videocard, how is that Corel's problem. Why is it not the problem with the videocard maker and is it possible that there may be a flaw in that particular video card. As I said contact the other people and see what commonality exists otherwise you are going to get the same situation I have described.
I am already quite sure it is a bug in the software
How are you sure that it is a bug in the software. What tests have you done ? If it is bug why is it not more prevalent as was the text bug with the extra space at the end.
Once again as I have said if you just report the "bug" without sufficient details as to what in your and the few other systems is causing it then I suggest Corel will not regard it as important enough to spend many programmer hours and $$$ just to make you happy and get your money $.
I am sure more than four people have this problem worldwide, many probably do not even realize it
That is an unsubstantiated guess about your problem. As stated when that issue was raised before only 3 other people had that problem. I just did a google search to try and see if anyone else was reporting corrupt icons or bad display icons and could only find the ones mentioned here.
Systems available Win7, Win 8.1,Win 10 Version 1607 Build 14393.2007 & version 20H2 Build 19042.867
Do you work for Corel? Why are you so bent on the problem being at my end or my responsibility to figure this out? I have had Versions of PSP since when it was a JASC product, and never had an issue with icon corruption until version X4 both the trial and full registered versions, now with X5 there are many more effected icons. Other people report the same exact icons not being displayed correctly and I mean the exact same problem on different sytems, different OS, different videocards, different drivers, different MBs and the commonality appears to be the software, yes the software as the others that have this problem have their computer specs listed next to their avatar in the other thread, they are using all different hardware than I, in addition no other program on my machine is having a problem with display issues. You seem to think it is my job to fix this - contact these people who may or may not have any clue about the workings of a computer, you expect us to swap out video cards/MBs etc... to determine exactly what will fix it so as to provide Corel a giftwrapped sollution to software that has flaws - NO, they have, I am sure XP test rigs and engineers that can duplicate this as they claim it works with and is compatible with XP - This is their job to fix, Corel has been in business a very long time and I am sure they have a few ATI/Nvidia cards laying around as both manufacturers are listed in the other thread as cards having the problem, I do not use the same model ATI card as the others - I am reporting a bug that has been around for some time and they do not even provide an e-mail address for tech support - I do not work for Corel, they do not send me a pay check, let them figure it out as they have staff that get paid to do just that but I can not even contact them nor have they contacted me so what good will doing all the work for them do if I have no way to relay the findings to them. Don't misunderstand as I do understand the logic in being better armed but I think there is enough info about the problem for Corel to look into it and I am not going any further to replace my video card etc... as that would be my own next personal choice to try. Why hand them a sollution when they will not respond to my contact info that they have or even give customers an easier way to contact them, heck their live on-line chat does not even work.
We all have our opinions and we are presently beating a dead horse here, I feel there is a compatability issue most likely as it does work on my wife's Win7 system but just as much as there could be a flaw in our video cards I doubt 2 main manufacturers with 3 different model cards are at fault. It is just as likely and more so that the software is at fault since all other programs run fine - I leave this to Corel to figure out since they have paid staff to do that, if they don't fix it I won't buy it, simple really, I can and will go back to X3 or wait for X25
I've been following your discussion here and thought I'd jump in and mention that I've noticed the icon problem as well, but it seems minor to some of the other display problems PSPX5 seems to have, so I didn't even address it in the forum and I'm sure that others read the "fixes" and just go away. I followed some of the suggestions here, like changing the size and that appears to work for me (the icon was wrong but still worked as the correct one). The whole problem here is that something is going on that shouldn't. I've never used any software that had as many documented problems or tricky work-arounds as PSP since it was bought by Corel and I too have used the program since, I think, version 6 or 7. People shouldn't need to adjust their graphic settings or keep turning settings off in order for the program to run. Yes, there are lots of systems out there and XP isn't particularly odd, but when software is sold as a complete program, not a beta, and it indicates that it works on all these systems, it SHOULD work. It shouldn't be this easy to corrupt just by opening and using it.
I was able to contact some of the tech help for my program (have you created an account on Corel since that's where I found links for technical assistance), they helped somewhat, but they can't do more than go through a checklist of things that might work - some of which, I'm sure are gleaned from this forum. Part of PSP X5, on my laptop, still doesn't work unless I set my Windows 7 operating system to run as XP or without desktop composition. I don't know why and neither, it seems, does anyone else. It's not like my Toshiba is running anything strange or unusual - I run a clean and updated system. In fact when I first installed PSP X5, it worked fine till it crashed and would no longer open. Uninstalling, deleting registry entries, deleting files, etc. got the program going again, but with the display problems. Version X4 also got affected, which previously worked prior to "fixing" X5 so I think some of the registry settings became corrupt from X5 or something was rewritten by the updated X5 dlls. How many fixes, listed here, are to delete the temp files and databases, which have become corrupt? Why should so many people be corrupting their databases? I too have a link on my desktop to take me to the database folder so I'll be it ready to delete my messed up datafile, because I must be an idiot and not know how to look at my graphic files the Corel way. I was hoping that the service update might fix the whole shebang, but that didn't happen. So I agree with you, it's Corel's job to fix the program so it works as advertised, not us change our systems, files, hardware etc. or jump through hoops to make it stable each time it's opened. I'm sure they'll just offer the next full version (supposedly working) without fixing the previous version that never was REALLY ready. I won't be upgrading to the next version, it's simply not worth the trouble.
I agree with parts with the rants above. And disagree with others.
No program, works perfectly as advertized on all systems. This is the nature of the beast. Got a brand new Alienware, and one program that has always worked perfectly before, the installer won't even finish running without erroring out. While PSP works perfectly.
In order to support a wide range of OS versions, processors, graphics cards, and even different configurations programs like PSP and others have to take a lot into consideration. And things will be missed, betas will only show so much, they can't produce every single configuration that is out there to test against. Bugs are going to happen and the company is forced to release the product because they need the revenue. If they wait until 90% of bugs, systems, and possibilities are accounted for before releasing a product they'd lose far more money than they'd ever gain making it impossible to support the product in the first place.
Now, I won't claim that there isn't a lot of work and improving upon the program that needs to be done. On the whole I agree with this. There are major problems with PSP. There are many things that need to be fixed, some easier than others. The cause of the icon bug is probably harder than most as it doesn't effect everyone. And Corel really needs to step up their game.
However, to expect to never have to make adjustments to your system for a graphics program, sooner or later it's going to happen. Even well made programs will eventually require it if something the system isn't fully supported.
I think this comes down to two problems with Corel (and PSP):
The first problem is the tech support available from Corel for their current product -- PSPX5. Carolyn is running a modern OS (Win7), and (presumably) hardware that's fully supported by that OS. PSPX5 should work correctly, and Carolyn is absolutely right that she should not have to jump through hoops and "dumb down" the OS just to get PSP working. In cases like this, Corel needs the tech support procedures in place to escalate the problem report as far up the development chain as necessary to get the issue resolved.
The second problem (and this is pure speculation on my part) is probably the PSP code itself. My suspicion is that there's a fair bit of code left over from when JASC first wrote PSP. That was in the day of Windows 3.x, and the JASC programmers probably were forced to use some "unsupported" techniques to make things work. It was a clever and useful thing to do back then; but times (and operating systems) change, and what once worked might just be inappropriate now. The current version of PSP sure feels like it has had two decades of features and functions layered on to that primary code. What I'd like to see is a statement from Corel that they've submitted the entire PSP code base to a rigorous code analysis and re-wrote the code according to modern coding best practices. Maybe we'll just have to wait until the 64-bit version is written....
Ken Yes, I think it can be eeeeeasily done...
Just take everything out on Highway 61.
