Screen capture in X5 failed with Windows 8

[Nifter9]

I have VideoStudio Pro X5 ultimate. Build # 15.1.0.34 I have upgraded my operating system from Windows 7 to windows 8. On windows 7, Screen Capture worked just fine. On windows 8 it does not operate. I get a message as follows: “VSSCap. Prepare Record Failed!!! #42” How can I get Screen Capture to work on my Windows 8 system? All other functions of VideoStudio Pro X5 seem to work OK. I tried to submit a question to Corel as to what this Error code means and how to correct the problem but they say "NO TECKS AVAILABLE TO ANSWER YOUR QUESTION" And just log me out? I have searched Corel extensively for two days for an answer and find NONE. Does anyone know what "Prepare Record Failed!!! #42" means and or how to correct it? It seems to me that if Corel gives you an error message then they should support that error but they do not! Why don't they? They say that Windows 8 and VideoStudio Pro X5 Ultimate are completely compatible then why am I getting this message. Corel really should support it's message errors and not let its customers struggle for an answer? I love VideoStudio Pro X5 Ultimate and try as I may I cannot solve this problem. To say the least this is very frustrating. I see this problem noted all over their site but no suggestions on how to correct it. Does anyone have a clue on how to proceed? Come on Corel step up to the plate.

[Ken Veal]

Is this of any use
http://forum.corel.com/EN/viewtopic.php?f=1&t=45986