X5 crashed - where to send DMP file?

[RuneW]

X5 just crashed and a dialogue showed up asking med to contact Corel support and send them the DMP file.

I find it a little strange that they don't offer a direct upload option of the DMP file as a part of this dialogue, but it's probably me who is a little strange...

Anyway. Is there an email address or something where I can send this DMP file? It would be much faster than getting in touch with Corel support.

[BrianCee]

I believe the error message tells you to contact Corel Tech Support - you can do that here :-

http://corel.force.com/support/cSelectP ... lang=en_US

[RuneW]

I believe the error message tells you to contact Corel Tech Support - you can do that here :-

http://corel.force.com/support/cSelectP ... lang=en_US

Yes, so it does.

But why should I start a 90 day "Warranty Support" period just for being able to send them a DMP file that they have asked for?

And I'm not especially keen to PAY for being able to send them error dump either by using "Priority Paid Support" either...

Which leaves "Additional Support". And here we are

[Ken Berry]

Well, unfortunately we "additional support" people are just users like you, so have no idea what a DMP file means...