AfterShot 1.1.0.30 - Crashes when generating previews - HELP

[PeterM]

My copy of AfterShot Pro crashes frequently while importing pictures into the catalog. Usually after importing something between 400 and 800 images, the program will crash with the following error message:

Code: Select all

AferShot Pro has stopped working - A problem caused the program to stop working correctly. Windows will close the program and notify you when a solution for the problem is available. 

See also attachment.

I have deleted the catalogue and started a fresh one, same problem.

Below is what I pasted from System Info.

I have to say that the catalogue feature is one of the most important for me to buy AfterShot Pro. But this error has caused me a lot of frustration and so far I have not found anything on the Corel site or via Google.

Help please!

Copy from System Info:

Application vers.: 1.1.0.30
Product Name: AfterShot Pro Registered
Built on: Sat Oct 20 2012
Platform: Windows
Language: en
App Path: C:/Program Files/Corel/Corel AfterShot Pro/build/AfterShotPro.exe
System Home: C:/Program Files/Corel/Corel AfterShot Pro/supportfiles
User Home: C:/Users/pm/AppData/Local/Corel/AfterShot Pro
Prefs Home: \HKEY_CURRENT_USER\Software\Corel\AfterShot Pro
Processors: 8
CPU Threads: 8
I/O Threads: 1
B. In-flight: 3
RAM: 3062 MB
SIMD Version: SSE2
Build Mode: Release
Proc. speed: 1.7 GHz
OS Name: Microsoft Windows 7 Home Premium Edition Service Pack 1
OS Version: 6.1 (Build 7601)
System arch: x32
Memory used: 84%

[afx]

Just restart. The preview generation will continue.

cheers
afx

[PeterM]

I have investigated this further, basically running task manager on my 2nd screen. It appears the memory used by AfterShot Pro grows and grows. If it reaches 1.6 to 1.9 gigabytes, the application hangs. I have this problem on my laptop running Windows 7 Home Premium and my PC running Windows 7 Professional. The problem is not limited to generating previews, but it is just a question of time until the application hangs.

I think you call that a "memory leak"?

I believe software with a bug like this should not be sold.

This is very bad of Corel. Very bad.

I was really smitten by the software and loved it more and more, the longer I used it. Now I have to say I regret the purchase. I guess I will have another serious look at Lightroom. Lightroom may be twice as expensive (unless you are a student), but if it is stable, I'm happy to pay that.

If there is a fix or update, I'm happy to stay with AfterShot and withdraw my comments. But I'm NOT happy paying for software that should be in beta testing. Again, very, very bad of Corel to sell software with this kind of bug.

[jrmach]

I have the same problem.........

[hannes_hab]

do you have the same problems if you go back to version 1.0.1.10 ?

[jrmach]

I may try that, for now I just keep restarting then hit resume......

[df]

Peter et al with Windows PCs, there's a small utility that you can use to keep this and any other memory leaker in check. Cleanmem. It's different from most other memory cleaners as it doesn't just send the files to your page file but rather it just sets Windows own memory management system on a schedule. I've set mine to 5 minute intervals. I've been running it for a couple of years on both 32 bit and 64 bit systems and have yet to find a problem with it.
http://www.majorgeeks.com/CleanMem_d5993.html

[jrmach]

Thanks "DF" I will definitly give it a try.