WINMM.dll error when starting WinDVD11

[TheGift73]

Hi,

I have just bought WinDVD11 but when I try to open the program I get the program crashes straight away. When looking at the details of the crash it points to the WINMM.dll as being the faulting module. My OS is Windows 7 Ultimate.

Here are the details for the crash:

Code: Select all

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	WinDVD.exe
  Application Version:	11.0.0.342
  Application Timestamp:	4e9b9d39
  Fault Module Name:	WINMM.dll
  Fault Module Version:	6.1.7601.17514
  Fault Module Timestamp:	4ce7ba42
  Exception Code:	c0000005
  Exception Offset:	0000425e
  OS Version:	6.1.7601.2.1.0.256.1
  Locale ID:	2057
  Additional Information 1:	6db1
  Additional Information 2:	6db14fd50df594573da8b12d2f4e2165
  Additional Information 3:	f30a
  Additional Information 4:	f30af01a479bc8a8958d0d557d61a011

[teknisyan]

winmm.dll is a module for the Windows Multimedia API, which contains low-level audio and joystick functions. This can be caused by conflicting program or a damaged/outdated WinDVD.

Here are some steps that you can try.
- If you have other multimedia or media player running with WinDVD, please close the program before running WinDVD 11.
- Update WinDVD 11 - http://www.corel.com/corel/pages/index. ... id=3500025
- Make sure you Windows OS is updated - Run Windows update via CONTROL PANEL > WiNDOWS UPDATE
- Reinstall WinDVD (last resort)
1. Manually remove WinDVD 11 - http://corel.force.com/index/articles/e ... s-7-64-bit
2. If your installing from a disc - http://corel.force.com/index/articles/e ... c-Bad-disc
3. if from ESD or Download you may need to redownload the installer - http://corel.force.com/index/articles/e ... d-My-Order - then run the installer while the anti-virus and firewall are currently disabled.