unspecified error with Video studio x5

[rasikargrkck]

I I have VideoStudio Pro X5. I installed it and tried to open. But it became fail. So I retried it by using administrator mood. But it also useless. Then I re installed it. But the problem is same,

At sometime, when I tried to open it, It appears welcome window like this,

Pic 1

then it took more than 10 - 11 minutes without any respond. So I closed it by using task manager option.

Sometimes, It shows welcome window like this and then,

Pic 1

it shows error massage like,

"The program has encountered an unspecified error and has stopped functioning.
Please contact Corel Technical Support and send the dump file for analysis.
C:\Users\xxxxx\AppData\Local\Temp\vstudio_1.6.2.69_20120712_135244.DMP"

pic 2

sometimes 2 error massages are coming..

The dump file name is different each time.
After close them, another error massage are coming and ask to check online for the solution, I click it, But no result. Program closed, I tried several time, but no result, Error massages are coming and program got close.

pic 4

The program does not function at all now. I do re installed 2 times, then installed new quick time plugins too, But the error is still and no way to run this program well.
so what should I do now.
Please give me the solution for this.

[teknisyan]

I'm sorry to hear about your problem.

Let us try to first start on a clean slate by manually removing the program from your computer -- http://corel.force.com/index/articles/e ... dio-Pro-X5

Then reinstall by redownloading a new installer from your corel.com account -- http://corel.force.com/index/articles/e ... d-My-Order -- if you have an old installer, I suggest that you delete them.

After reinstalling download the update for VS X5 at http://www.corel.com/corel/pages/index. ... id=4700015