How long takes to get answer from Customer Service?

[bogdanciolacu]

I've purchased WinDVD via Corel store and I'd like to return it now. At the time of purchase I've seen the software is covered by 30 days money back guarantee. I've sent three requests at Corel 10 days ago and there is no answer for them. In my user area they show like "investigating". What is the problem here? Investigating for 10 days with no answer from Corel? If this is the case with all the customer support I'm very sorry for all the folks out there. What I've asked was a refund for a product covered by warranty!
Now I'm going to take the matter to PayPal to get my money back and never consider Corel products.

[BrianCee]

Best we can do for you on here is to ask you to read this topic - -

http://forum.corel.com/EN/viewtopic.php ... 83#p256583

where you may find an answer to your question

[bogdanciolacu]

Thanks for clarifying this here in Forum.
In the future I'll make sure I avoid buying from Corel and I'll let my friends know about the issues I've got with this software provider.

Cheers,
Florin

[bogdanciolacu]

Received from PayPal:

Dear ....,

We have received your request to escalate this dispute to a claim. PayPal
may review any communication you've had with the seller in the Resolution
Centre and contact you for additional information.

If we contact you for more information, please respond within the time
frame. If you do not respond within the timeframe, the case may be closed
and decided in the seller's favour.

[teknisyan]

I'm really sorry to hear that, I can check the status of refund request, can you give me via private message the RMA number or case number for your request. Use the subject line "How long takes to get answer from Customer Service?", so that I know it's for posts.

The link that BrianCee gave you should have more than enough information to answer any question that you have, if not then I'll be more than happy to answer them (if I can) if not then I can certainly escalate them on your behalf.

[bogdanciolacu]

There are 4 cases see http://awesomescreenshot.com/0eai71wee opened for the same reason: refund to one of my purchases from you. After submission I've been prompted that someone is going to get in touch with me in 24-48 hours. This has never happened and I think this is not a singular case (I've sent 4 requests and none has been answered). I'm really disgusted by the way Corel treat customers and from now on I'll advocate people NOT TO BUY software from you. On year 2012 when everybody strive to attract customers to their businesses you ignore customer's requests for more than 2 weeks!
As I said I've contacted PayPal regarding this case and I'm going to get my money back (perhaps you could throw a candy in for the interest earned from my money being with you not with me).

[bogdanciolacu]

I was wondering if Corel is aware of this article in which is explained the customers rights and if Corel is following these guidelines in dealing with clients?

http://www.moneysavingexpert.com/shoppi ... hange#must

[bogdanciolacu]

There are 3 weeks since I've put the case for your attention and you did not contact me yet...

[Ken Berry]

I am sorry, but you are mistaken if you think you are talking to Corel here. This is a user to user web board and Corel rarely visits the board -- usually only the wish list post up top. There are one or two Corel employees who come here sometimes but only in their private capacity. The rest of us, like me, are ordinary users like you. We volunteer our time to help other users with problems.

But I am sorry -- we just have no ability to help you in this case with Corel.