Photomatix files in PSPX4 unusable, X3 just fine.

[df]

I'm not trying to rant here but the last 3 products I've bought from Corel have all turned out to be complete duds. Here's just one more issue.
If I create a tiff from Photomatix, whether it's 8 bit or 16 bit, PSP X4 just can't handle it.

PSPX4_from_Photomatix by cabbiinc, on Flickr

Yet when I load the exact same file to PSP X3 it's fine.

PSPX3_from_Photomatix by cabbiinc, on Flickr

The actual tiff file coming straight out of Photomatix can be downloaded from https://skydrive.live.com/redir?resid=E ... LDbeEVLVM4

[Ken Berry]

Yes -- my PSP X4 Ultimate, fully updated, also won't upload the photo. Windows Photo Viewer and Windows Live Photo Gallery both say it does not support the format or it could be damaged or corrupt. But it opens just fine in Windows Paint. I then saved it as a TIFF in Paint, and that opened in PSP X4. However, it was nearly half the size of the original (25 MB as opposed to the original 45 MB).

It also opened fine using Microsoft Office Photo Manager, and again I saved it as a TIFF with a new name. The new file was exactly the same size as the original. But it too would not open in PSP X4. It returned the following error message:

------- Command Execution Failed -----------
Command Name: FileOpen
Error Text: Internal program error: Invalid execution path encountered.

[df]

This did this with Service Pack 1 installed as well. Not sure about pre SP1 as I didn't install the program until after SP1 was released.

[teknisyan]

I've tested the file on all versions of PSP on my computer and it appears that the problem is only with PSP X4 and my PSP X4 have Sp2 installed, so if df is using sp1, can anyone confirm that the same problem happens if the program is not updated?

I may need to report this, ASAP!

[df]

Abiel, to be clear this problem existed with SP1 and continued into SP2. Photomatix versions 4.2.1, 4.2.2, 4.2.3 all with the same results, and thanks for taking a look.

[brucet]

Strange? I use Photomatix a lot. Like 90% of all my work. I save Photomatix output as 16 bit tiffs. They open just fine in PSPx4 every time. I have had SP1 and now SP2 with no issues. I use a desk top HP and a laptop ASUS. Both 64 bit machines. Win 7. Neither has a problem.

Is it a Corel issue or a hardware issue that is bought to life by Corel?

[hartpaul]

I downloaded that tif and it would not load into PSPX4 . It loaded into Irfanview and when I resaved it as a TIF it gave an error message but still saved it, That subsequent 44 MB file loaded into PSPX4 OK. Seems that there was a similar problem in loading Tiffs produced bt Lightroom as well.

[teknisyan]

Abiel, to be clear this problem existed with SP1 and continued into SP2. Photomatix versions 4.2.1, 4.2.2, 4.2.3 all with the same results, and thanks for taking a look.

Hello DF,

I reported this to one of the PSP Product Manager and it appears that the problem is with the tiff that you created, because they use Photomatix and created their own TIFF file and they cannot recreate the problem but when they downloaded the TIF that you posted in your posts they are experiencing the same problem. So they're asking for "what is the exact steps or settings that you are using when saving the tiff file on photomatix?" this at least will allow them to create the same file with similar properties that is causing you the problem.

Thanks!

[df]

Abiel, to be clear this problem existed with SP1 and continued into SP2. Photomatix versions 4.2.1, 4.2.2, 4.2.3 all with the same results, and thanks for taking a look.

Hello DF,

I reported this to one of the PSP Product Manager and it appears that the problem is with the tiff that you created, because they use Photomatix and created their own TIFF file and they cannot recreate the problem but when they downloaded the TIF that you posted in your posts they are experiencing the same problem. So they're asking for "what is the exact steps or settings that you are using when saving the tiff file on photomatix?" this at least will allow them to create the same file with similar properties that is causing you the problem.

Thanks!

Hi Abiel,

I simply plug the Canon RAW files from one of my cameras (Canon T3i, 40D, XTi) into Photomatix. For this particular shot I have Photomatix align images, reduce chromatic aberations, reduce ghost images (wind blows the trees around), reduce noise on normal and underexposed images. I've tried creating it with sRGB, Adobe RGB and ProPhoto RGB and they all do the same thing. In Tonemapping I usually use a preset that's pretty close to the default, lower on strength and higher on saturation, but default does the same thing (I just double checked to be sure). Click Process, Save As 8 bit Tiff or 16 bit Tiff both have the same issue. Save As a jpeg and it's useable, but I rather prefer the Tiff as I do a lot more processing to the image.

Interesting to note the Exif data in X4 is missing the Digitized Subsecond value in X4, but not X3. The Jpeg from Photomatix is missing most of the Exif info when viewed in both X3 and X4. The size on disk with X3 is the same as the size in RAM for the image, but with X4 the size in RAM is significantly smaller.

The RAW .CR2 files can be downloaded from https://skydrive.live.com/?cid=ee069be3 ... 8EF7E!1399 (note that the first file is the first tiff file I provided at the beginning of this thread)

Thanks for looking into this.

PS: this isn't a problem with RAW files from my Canon 1D.

[brucet]

For what it's worth I follow almost the identical work flow and steps. And have no issues. The only difference is that I start with a 16 bit tiff from ASP. Maybe it's an issue with the RAW from the Canon!

[df]

Well this issue is with files from the XTi, 40D, and T3i. I've also recently reinstalled my entire OS, and all of the hardware is less than a year old. X3 has no issues so I'll just continue to use that. It also doesn't compress the files when I don't want it too, unlike X4.

[df]

UPDATE:

Photomatix released version 4.2.4 which solves this issue, at least the first few files that I threw at PSP were working just fine from my T3i.