Paintshop Pro 4 freezes during edit

[sandra7]

I had hoped to go from CS4 to Paintshop Pro 4 to process my photos. PSP4 is not working as it should . I begin the edit, get almost through and PSP freezes. My pc has plenty of RAM and storage space. CS4 has never done this. I open up to 10 RAW files at once in CS4 with no problems. I have searched Corel and the web for a clue as to what is going on, but can't find help. Any help would be appreciated as I want to leave Adobe and am currently looking for a software replacement. I have used PSP in the past. I stopped using it with the X3 release due to the error messages it gave me and went with Adobe. With Adobe's new subscription policy, I no long want to use it. Thanks.

[brucet]

I'll have a guess.!!!!
Are you working in 16 bit and have you installed the service #2?

I had similar issues until service pack #2. Before that 16 bit would lock up on a number of actions.

[sandra7]

It says 14.2.0.1. I'm assuming that is the SP 2. It automatically updates. And, yes, it has started doing everything in 16 bit mode. That is when the problems started now that I think about it. I'll try and find the SP 2 and install. Thanks.

[sandra7]

Just tried reinstalling SP 2 and it will not let me install it again. So, now what?

[teknisyan]

If your version number is 14.2.0.1, this means that you have SP2 installed. If you want to remove SP2, you may need to reinstall the program itsel. You can follow the steps at http://corel.force.com/index/articles/e ... hop-Pro-x4

Then just run the installer that you previously downloaded or use the disc installer to reinstall the program.