I purchased and installed version PSPX4 in Jan. 2012, and started noticing, what appears to be, a duplicate copy of the same file with an Asian type file format in the Recent Doc folder. When I attempt to do a weekly scan of my system for spyware, malware, etc. and weekly clean up of my registry, temp files and other files taking up space, one of my programs finds files listed in the registry under the Recent Doc folder that it cannot clean as the format is not recognized. Even though the properties of the file link the file back to the folder the .jpg file is stored in, there really isn't a file with that format. This is just a reference, and very annoying.
- Recent Doc folder showing reference to a duplicate image after copy and pasting as a new image.
I reported this to tech support and their solution was to uninstall and reinstall the program under a new user account and then apply "Run as Admistrator". Well, I did do a complete uninstall, used a couple of my registry cleaner programs to rid the registry of all reference to PSPx4 and then reinstalled. However, I did not create a new user account. This is a single user computer, and I am the administrator. That solution is unacceptable to me as I should not have to create a new user when installing software.
I need to point out this does not happen when the files are saved as .gif, or .pspimage file; just when saved as .jpg file. There also has to be an edit of an original opened filed that requires selecting, copying, pasting and then saving the new image.
Has anyone else experienced this problem; and if so, were you able to fix the problem? And how? This may not be a big issue for some; however, it causes extra work as I have to manually delete these files. I'm almost tempted to go back to using PSP XI; the thing is, I don't think Corel would give me a refund after 6 months.
Any feedback and assistance would be greatly appreciated.
lmantei
