help me please!

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jerseybri

help me please!

Post by jerseybri »

Sorry for the long post, but i want to capture the problem...

I used vs7 for a long time with little to no problems. I purchased the upgrade to vs9 and was working great. Then I had disk space issue, unrelated to vs. In cleaning up I inadvertantly deleted vs7. vs9 stopped working, crashing on burn with message 'some modules are missing'. I uninstalled both vs7 and vs9 and reinstalled both. Same problem. Getting frustrated after trying several times, i bought the full version of vs9, uninstalled everything and installed the full version. Now I have these problems:

some projects work fine

Some fail with the following messages -

some modules missing (as above)

Convert step got some problems

memory refenced 0x7c9106c3 cannot write to 0x73e77116

Instead of using a save project, I put in a disk that I previously created under vs9 (when it worked), did a capture, made my edits, the tried to burn. I got the memory problem above.

I took a second DVD I previously created and did the same steps - and it works. Tried the one above again - same error.

Any ideas??
beullar

Post by beullar »

jerseybri...

At first indication it looks as though you inadvertantly deleted both VS files and some window systems files. You did not mention what OS you use (XP? Win 2000, ME, 98??). I would delete VS entirely including the installation files under the C://Windows/Installer folder (you will have to dig through all of them and find VS installer. Then go into REGEDIT and search for ALL Ulead and/or Video Studio folders and delete all of them.

If you use XP I would then use the XP disc to restore system files. This can be done by booting up with the XP disc and let XP repair your OS.
After doing this I would then reinstall VS 9.

The memory error you are getting "may" indicate a memory failure. You may have a bad memory module. You can verify that by removing a memory bank (if you have more than 1) and run your system or VS 9. If you still get the memory fail, swap memory modules and try again. If you don't get it then the memory module removed was bad.

And finally, if ALL else fails you can format your drive and reinstall everything. I do this yearly just to keep my system clean and rarley have software issues (except with Pinnacle :) ) In the long run I have found it easier to format a drive and reinstall everything than to spend hours troubleshooting a problem through trial and error. (thats my 2 cents)

Hope this helps

beullar
THoff

Post by THoff »

Since you have the boxed version, before you do anything else, try using Start -> Settings -> Control Panel -> Add/Remove Applications, select Videostudio, click on the Change button, and then use the Repair option.
Delme

Post by Delme »

Something of a side issue, but worthy of knowing....

As beullar said it could be a ram problem.

Generally if you have ram problems, the PC will beep a certain number of times on booting up, there is also a card that you can plug into the pc's motherboard with four leds on it and they light depending on the problem with the ram (now sure what the board is called but I've got it as an addition to my network card)

Some time ago I bought some ram for my & my girlfriends Pc's. I bought the cheapest available from PC World, which was "Component Shop" branded.

After fitting them both, everything was fine, but after a couple of hours my pc starting giving me error messages on booting up. Something about "the system config file missing" which was just a load of balls.

I took out the ram and removed the problem. Not that PC World believed me, (but why would you if you're paid £5 an hour), eventually they exchanged it for the same product. Again after a short period of time this system message popped up and I couldn't start windows. Removed the ram, everything worked again.

My girlfriend's pc lasted 4 days, then that started doing the same thing

In the end I took my ram back to PC World and paid the extra to get "Pony" branded ram which I think was an extra £30 ish at the time. They replaced my g/f cheap ram with another cheap stick and it worked ok.

So the morale of the story is, cheapest is rarely the best and I talk too much about what is potentially not even the problem. However I hope this proves useful to someone.

And a note to beullar, I had problems with Pinnacle too! and I do agree, if you can spare the time and have all the stuff you need to hand, formatting is a good way to clear out the cobwebs and probably solve some problems you don't even know are there!
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