Hello, I am having massive issues with my brand new version of VideoStudio Pro x4 crashing when I try do to the following : import jpgs, create a video file, upload a file to youtube (it will create the mp4 file but says cannot create the waveform). I am running this on Windows Vista Sony Vaio All in one with a 2.5 ghz processor. I am trying to create a 6 screen split screen video. It also seems to be degrading my vid quality. I tried to submit a case to your support team and both times it says case failed. I need help asap please.
The errors I am getting is "unspecified error, send dump file to Corel for analysis."
Then it shuts down.
I am planning to wipe and reload this puter and set it up for Windows 7 , I know I have one issue with uploading ( I have something in the background that is choking my upload speed. yes we have run everything to figure out what it is, when I run it in safe mode I don't have the problem."
The all in one does not have a graphics card but that should not be causing issues with importing jpgs. Please help.
Crashing when importing jpgs and other times
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Kat Loveland
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Re: Crashing when importing jpgs and other times
Hi
First Video Studio X4 is not new, the latest version being X5.
Where did you purchase the software from?
There are update patches available SP1 and SP2, however these do not cure any crashes, not as far as I know. There is a link at the top of this forum for Patches and Updates.
If you use the program creating a project using the library samples, do you have problems?
What type of video files are you using, right click the clip in the timeline and select properties, what are they?
Some Mov and Mpeg4 types have caused problems, but there are so many types...........
Update QuickTime Player to the latest version.
If you still have crashes install QT Version 7.5.5
http://support.apple.com/kb/DL26
--------------------------
It does seem strange that you are having problems importing Jpegs.
As you feel you have a problem with the computer, maybe that’s the cause and Video Studio is just a victim.
------------------------
And yes you must have a graphics card, even if it combined with the mother board, otherwise the monitor would not work?
First Video Studio X4 is not new, the latest version being X5.
Where did you purchase the software from?
There are update patches available SP1 and SP2, however these do not cure any crashes, not as far as I know. There is a link at the top of this forum for Patches and Updates.
If you use the program creating a project using the library samples, do you have problems?
What type of video files are you using, right click the clip in the timeline and select properties, what are they?
Some Mov and Mpeg4 types have caused problems, but there are so many types...........
Update QuickTime Player to the latest version.
If you still have crashes install QT Version 7.5.5
http://support.apple.com/kb/DL26
--------------------------
It does seem strange that you are having problems importing Jpegs.
As you feel you have a problem with the computer, maybe that’s the cause and Video Studio is just a victim.
------------------------
And yes you must have a graphics card, even if it combined with the mother board, otherwise the monitor would not work?