I've been using VSX4 for about 4 weeks without any problems, aside from the very occasionaly crash. The last time I used it was three days ago.
I've tried to use it today to find it crashes at startup every time. I have restarted my PC several times to no avail. As far as I can recall, I have not installed anything in the last three days, or updated drivers.
I have uninstalled and then reinstalled. Again, to no avail.
VSX4 creates a dump file each time, which I can't view in any software I have.
I have tried contacting Corel but get a very cryptic message that a case has been created then "Case creation fail" message!!!
Can anyone point me in the right direction?
VSX4 Crashes on startup
Moderator: Ken Berry
-
DWaldie
- Posts: 39
- Joined: Fri Mar 23, 2012 8:49 pm
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Re: VSX4 Crashes on startup
After some frantic ferreting I've found the solution:
Despite doing a system restore, a program called bprotector remained in add/remove programs and it refused to uninstall. Very suspicious.
There seems to be some dispute whether this is malware, but in my book if I can't get rid of it, it shouldn't be there. I managed to get a free program called "freefixer" which scans for such programs and allows you to get rid. It did, and VSX4 is running as normal.
Despite doing a system restore, a program called bprotector remained in add/remove programs and it refused to uninstall. Very suspicious.
There seems to be some dispute whether this is malware, but in my book if I can't get rid of it, it shouldn't be there. I managed to get a free program called "freefixer" which scans for such programs and allows you to get rid. It did, and VSX4 is running as normal.