[BUG?] Nikon D800E NEFs not recognised... D800 NEFs OK...

[afx]

Personally I'm not buying a new camera until I see support for it in the major s/w that I use.

Which usually also saves you from having to suffer through 1.0 firmware warts

cheers
afx

[Ed_K]

F_P,

Understandable position. However, in this case in April Corel stated that the latest release provided D800E support. Folks taking your position could accept the statement as true and buy their camera. It wasn't until later that users, not Corel, discovered the claim was flawed. I read the April release notice and thought my E was covered. I never visited this forum until I found that it wasn't covered except in Corel-speak.

Obviously it's corporate Corel's decision as to how & when to take action and correct their errors. They apparently don't feel they're playing catch up with the Adobe's & Apple's of the world and that a little customer good will is worth plenty (and vice versa). It's for the rest of us to remember when it's time to open our wallets again.

Is that horse dead yet? Kick him again.

[ferdinand-paris]

However, in this case in April Corel stated that the latest release provided D800E support. Folks taking your position could accept the statement as true and buy their camera.

I don't mind regular release cycles, but I would expect any real clangers in a release to be fixed quickly, rather than having to wait for the next cycle. Saying that a camera is supported when in fact it isn't (yet) is a clanger, but it seems either that Corel thinks it isn't big enough, or don't agree with my sentiment. I feel your pain. I guess one lesson is to download some sample files and see how the program performs with them before you buy anything. I certainly did that for my NEX-7, but it was out of interest rather than through disbelief.

F_P

[thufor]

I do not think Corel intends to deliver small fixes quickly, but rather accumulated fixes every few months or so. So I would not expect any short term fixes however trivial they are.

...or how severe. As much I appreciate (and I really do) the change of color management engine, absolutely basic and fundamental functionality is completely broken (e.g. sharpening, auto contrast, auto levels, etc.) since the first release of ASP, even though it was reported right after the first release. Not to mention the issues reported years ago for Bibble 5 (e.g. noise ninja artifacts) or less that ideal demosaicing. In some ways ASP feels more like beta release than Bibble 5 was. Where are those Corel resources that were supposed to make things better and fixes delivered quickly?

I have been wondering why the HR fix that was implemented quite quickly after the initial release had to wait several months to come out. And that is a fix that affects all users not just a tiny percentage like support for a specific camera would.

Case in point.

For that matter there's been lots of noise about lack of communication from Corel, to the point where few posts from Corel have shown up on this forum but from there on for the last 3 months or so absolutely nothing again. Absolutely disappointing. I don't see how can I be still excited about ASP... Frankly, I expect the next release to be as disheartening as the previous ones. Eh...

</rant>

[KeithR]

It's like Groundhog Day without any of the amusement value.

The same old easily pleased beta-testers signing off the same old half-baked, hardly-fit-for-release, bug-ridden, problem-laden software, into a vacuum of subsequent official feedback or reaction - there's absolutely no difference whatsoever between the current situation and the worst of what we had to put up with from Bibble Labs.

It's utterly disrespectful to paying customers.

Still, we'll just wait for the plugin writers to fix everything, eh? That's what's supposed to happen, isn't it?

[Bluelion]

Great why didn't I read this page *BEFORE* buying ASP? I even tested the Demo with a demonstration D800 NEF file, which worked fine.

D800E arrived today - just taken a few sample shots and hurridly purchased ASP without testing my NEF files. I mean, the D800 and D800E are electronically the same camera right? Nothing, nada, zippo - won't even recognise that there are files in the directory.

I wonder if its possible to get a refund - the purchase page clearly lists support for D800E, when it blatently isn't there at the current time.

[Bluelion]

OK figured out how to change the exif data on-mass in Linux at least, using 'exiftool' (available in the Ubuntu 12.04 labelled package "libimage-exiftool-perl").

To help others, the magic syntax to change the "Camera Model Name" from "NIKON D800E" which won't be read by ASP, to "NIKON D800" is:

exiftool -Exif:Model="NIKON D800" -overwrite_original <filename>

where <filename> is the name of the .NEF file. Would be great if Corel could get an emergency patch out for this - its clearly a trivial problem in that ASP just isn't recognising the camera from the exif information.