Corels costumer relation and communication policy

[Fraenzken]

Hi all,

My apologies for not taking the time to read every reply before posting this. I can see several different topics have been combined and debated, so I'm sure I won't be addressing everyone's answers with my small addition.

The AfterShot development team has been working on new additions, bug fixes and camera support since the launch in January. A new service pack that includes fixes, additional plugins and support for approximately 20 new cameras is due to be released in several weeks. This certainly won't be the only update this year as they are continually working on improvements and additional camera support, even as they plan the next version. I don't have final details to share yet, but will encourage the team to keep you all posted more regularly in this forum.

Cheers,

Evelyn - Corel Employee and PaintShop/AfterShot Product Marketing Manager

Thanks for the first-hand information, Evelyn; it's most appreciated!
Frank

[FrankX]

I just wonder, what "to be released in several weeks" means

But much more I'd be interested if the Ricoh GRD IV will be supported!

[swimmer]

Hi all,

My apologies for not taking the time to read every reply before posting this. I can see several different topics have been combined and debated, so I'm sure I won't be addressing everyone's answers with my small addition.

The AfterShot development team has been working on new additions, bug fixes and camera support since the launch in January. A new service pack that includes fixes, additional plugins and support for approximately 20 new cameras is due to be released in several weeks. This certainly won't be the only update this year as they are continually working on improvements and additional camera support, even as they plan the next version. I don't have final details to share yet, but will encourage the team to keep you all posted more regularly in this forum.

Cheers,

Evelyn - Corel Employee and PaintShop/AfterShot Product Marketing Manager

Thank you Evelyn for showing up & wave to us ... I hope this is the beginning of a good interaction & cooperation between the Corel users and the Corel Dev-Team

Kindly yours
Stefan

[tomsi42]

mike

thanks for your reply. wouldn't you save money if instead of buying new equipment you replaced the shutter of your perfectly adequate camera?

Good question - but I suspect it's not only a question of replacing the shutter; I suspect other parts can fail within a year with that kind of use. So it probably makes better business sense to replace so often.

Also, the new 1DX does quite a lot of things better than the previous models it replaces, some of them might be very import for certain types of photography. Things that are not immediately apparent for everyone.

Finally, I don't know of any other commercial makers of RAW photo software that announces which cameras that will be supported in a future release.

[claudermilk]

Thank you Evelyn for providing an update. That kind of information is invaluable--at least we now know that someone is paying attention.

I'll wade into Clifford's question. My answer is no, it doesn't necessarily make sense to repair the old DSLR body. I'll use my own purchases as an example. I moved into DSLRs with a Canon 20D; that camera served me well for several years & I know the shutter is well past it's expiration (I have in excess of 100k shots on it & am amazed it hasn't failed yet). At this point the camera is about 4 generations obsolete & the sensor is beginning to show signs of age. I replaced it with a 7D--for close to the same money I spent on the 20D. That camera is far, far better in every way. It gives me a much better tool to use for creating images, and I fight with equipment limitations a lot less. The 20D is now a backup & being used to suck my wife into the addiction, eventually it will find a well-earned spot on the shelf. I could have spent about 1/3 the money & put in a fresh shutter, but why?

[MTF]

mike

thanks for your reply. wouldn't you save money if instead of buying new equipment you replaced the shutter of your perfectly adequate camera?

ogrizzo wrote:

Between the tax write-offs and the resale value of the used camera, I wouldn't be surprised if it costed more to replace the shutter.

Exactly the bodies after 2 years don't owe me a thing .....

Good question - but I suspect it's not only a question of replacing the shutter; I suspect other parts can fail within a year with that kind of use. So it probably makes better business sense to replace so often.

Well said ...... the chance of a camera failing isn't worth it when your on a "one of" type assignment ... there are no do overs

Also, the new 1DX does quite a lot of things better than the previous models it replaces, some of them might be very import for certain types of photography. Things that are not immediately apparent for everyone.

Again right on ..... 400,000 thousand shutter actuation's that's another year of use almost, usable ISO up to 6,400 ... that's 2 stops over what I use now! (I know the ISO range is 100-51200 ISO, up to H:204800 but I'm talking truly usable with high IQ) the AF is 61 point and powered by it's own processor faster precise focus: priceless. ....... just those 3 make the upgrade worthwhile.

Clifford I'm not trying to convince you I'm right ... all I can speak to is what is right for me. I don't want to come across as some arrogant techy with a garage full of near new camera bodies gathering dust ... I'm not. I change out 1 body every 2 years, and they are tired at that. It just so happens the X is out this year, if not it would have been the Mark IV. Let's agree that there are users here with a wide variance of equipment and needs, our commonality is we all like/want to use ASP .......

Finally, I don't know of any other commercial makers of RAW photo software that announces which cameras that will be supported in a future release.

Every time I point out what the competition does ... it sounds like I'm a fanboy troll .... I am a fan boy of ASP if anything and I want Corel to get it right so I can stay with it. Suffice to say the "others" already have compatibly with the "X" and it's not even shipping yet. That's where Corel needs to be if it wants to be a true alternative to the other 3.

Regards everyone ... happy shooting!

Mike

[tomsi42]

Every time I point out what the competition does ... it sounds like I'm a fanboy troll .... I am a fan boy of ASP if anything and I want Corel to get it right so I can stay with it. Suffice to say the "others" already have compatibly with the "X" and it's not even shipping yet. That's where Corel needs to be if it wants to be a true alternative to the other 3.

Ah - there's the misunderstanding. I wasn't thinking about support for announced cameras models that haven't reached the shops yet. I was thinking about software makers announcing what they will support in a future release, before it is actually released. Take Adobe Camera Raw as an example - they release a RC on their lab site before it is finished; and they list the new models that are supported in the RC. But often, when the final version is released, it will contain support for even more new models. Which aren't mentioned anywhere before it's actually available.

[ashmoore]

In contrast.......

http://blogs.adobe.com/lightroomjournal/

or

http://feedback.photoshop.com/photoshop ... _this_week

[FrankX]

http://blogs.adobe.com/lightroomjournal/
...
http://feedback.photoshop.com/photoshop ... _this_week

there you can read:

We’re listening

and

Will 5D III RAW support make it into this release?

Jeffrey Tranberry EMPLOYEE
I talked with Julie. Yes, 5D Mark III support will be in the same build as these fixes that Tom has listed.

Nice, isn't it? They listen, give feedback and even information about future camera support.
Well I know, Corel has finally startet listening and giving feedback in this forum - only the information is still missing

The ASP-costumers are patient!

[MTF]

On the bright side .. thanks to Evelyn ... we know they can hear us!

But is she & Corel willing to listen ......... only time will tell

Mike

[algreen345]

I bought ASP just after it came out as I love Bibble 5 and thought Corel would be a good company to take it to the next level. Beta Communication was exactly immediate with Bibble 5. The developers had a blog and posted occaissionally about upcoming changes. But I thought their decision to clean up 5.2.3 and release it just prior to the Corel ASP announcement was professional and honest. The acquisition is closed for only a quarter, and ASP is shipping only since late January. Acquisitions are messy, and there's lots of new things for acquired developers to learn about a new parent.

However, what I read here on this forum is that Corel is historically reticent about communication with cutomers, and when I look on their website I see that the company makes it pretty difficult to have real communication with them. You can chat with someone on the web, but its nearly impossible to find a phone number to call and talk with a real person.

This leads me to question the committment of Corel to its customers. I am now looking at Darktable in Linux and may purchase LIghtroom 4.1 and run it in a virtualmachine. Both the Open Source Darkroom product, and Adobe, evidence far more concern for their customers needs and interests than Corel. And capabilities being not that different, Trust is what we are paying for.

[madsec]

http://forum.corel.com/EN/viewtopic.php ... 15#p243866