Corels costumer relation and communication policy

[bananahead]

All I can say is that in over 10 years of using Corel products I have never seen a new version of any software released in less than a year - occasionally we get an update patch to correct a problem - but these are also quite rare.

Fortunately this is simply untrue.

The latest version of PSP - X4 - had a service pack on 1st December that included new camera raw support.

http://www.corel.com/corel/pages/index. ... gid=800161

And looking at PSP X3, it is currrently at service pack 5. And this is a product that has been available for something like 18 months so not a bad release schedule.

[FrankX]

There must be someone doing PR because at http://www.facebook.com/CorelAfterShotPro questions are answered - maybe we should post there

[spoilerhead]

There must be someone doing PR because at http://www.facebook.com/CorelAfterShotPro questions are answered - maybe we should post there

why aren't this guys on this forum :S Seriously, why facebook?

[Hobgoblin]

There must be someone doing PR because at http://www.facebook.com/CorelAfterShotPro questions are answered - maybe we should post there

Yes, but ....
That is a Social Engineering site not a Support and Development site.
What we need is the active feedback from the developers as we were accustomed to on the Bibble Forum.

R.

[Clari]

As i can see, most of people complaining in this thread are on linux. It seems, mac and win-users have left the boat. No wonder, since superior competition is not utterly overpriced anymore...

So, bye bye Bibble, welcome LR4. I'm a little bit sad, but thats how it is.

[ChrisC]

That's not true
I am a win-user and I am happy with ASP. It does what I need.
I also agree that there is room for improvement and
I am patiently waiting for the next release.

[Clari]

That's not true
I am a win-user and I am happy with ASP. It does what I need.
I also agree that there is room for improvement and
I am patiently waiting for the next release.

Well, that's been true for me since 2008 till now. But I'm not able to cull pictures, because ASP crashes always after deleting 2 or 3 pictures. Pictures with blown backgrounds (indoor portraits in front of windows e.g.) are just a huge mess compared to the competition. The so called DAM is just a joke. And so on...

I must admit, I'm not much into doing workarounds with the several plugins (kudos to their developers), but to be honest, i don't want to need plugins for every flaw of the software (even if they're free).

And there is no word from the developers about things being fixed for a long time. I don't even know if these issues are adressed.

Or, in short: I lost my patience.

[claudermilk]

I'm on the fence at this point. I've been happy with Bibble over the years, but this last change has made a few major missteps. That has gotten my eye wandering and another package I wrote off a while back has now gotten my attention.

I am coming around to Clari's way of thinking--while the plugins are a great feature, they should not be necessary to work around flaws in the base package. This has become my main reason for using most of them now instead of simply adding additional, different ways of making adjustments.

[tomsi42]

As i can see, most of people complaining in this thread are on linux. It seems, mac and win-users have left the boat. No wonder, since superior competition is not utterly overpriced anymore...

So, bye bye Bibble, welcome LR4. I'm a little bit sad, but thats how it is.

If I don't see a service pack with fixes of the known and much discussed bugs in the next few months I will leave this boat as well. But then to a superior product, not LR. I refuse to use a product that forces me to use a catalog I don't need. And the so-called better image quality; I don't see it except in highlight recovery.

[tomsi42]

I'm on the fence at this point. I've been happy with Bibble over the years, but this last change has made a few major missteps. That has gotten my eye wandering and another package I wrote off a while back has now gotten my attention.

For me, AfterShot is a big improvement on Bibble 5.2.3 as it supports my GH2 well, and the look profiles were given the boot. Unfortunately, there are still a few bugs that are show-stoppers.

I am coming around to Clari's way of thinking--while the plugins are a great feature, they should not be necessary to work around flaws in the base package. This has become my main reason for using most of them now instead of simply adding additional, different ways of making adjustments.

I don't see the plug-ins as work-around flaws; some are currently used for working around bugs and that is unfortunate. I like the plug-in eco-system since it gives me the option to create a work-environment specifically suited to my needs.

It's the lack of communication and no roadmap that is wearing me down.

[ChrisC]

Or, in short: I lost my patience.

I feel sorry for you and understand your frustration.

But I'm not able to cull pictures, because ASP crashes always after deleting 2 or 3 pictures. Pictures with blown backgrounds (indoor portraits in front of windows e.g.) are just a huge mess compared to the competition. The so called DAM is just a joke. And so on...
Or, in short: I lost my patience.

At the same time I have to feel happy because:
- I can delete images without crashes
- my pictures are not messed up by ASP
- the DAM is not perfect but sufficient for my needs
- and I love some of the plugins (Nuance has become one of my favorites)

I know this doesn't help you - but at least it shows that others have more luck using ASP.
Hope you find a solution so you can focus on shooting pictures again.

[Matthew B]

After around 5 1/2 years with Bibble (/ASP) I've finally had to make the switch to Lightroom. As much as I've avoided it for years as I don't like the requirement to import to catalogue for every trivial photo and there are a lot of aspects of Bibble I prefer, the combination of ASP's breaking of catalogues, the lack of support for one of my cameras (or any confidence that any such update will be along in a timely fashion) and Adobe's new pricing made it a no-brainer.

[teknisyan]

Dear Corel,

It makes me sad to read BrainCee's statement (http://forum.corel.com/EN/viewtopic.php ... 43#p243247) about the support of new cameras which means, that Corel doesn't care about their customers. Other companies have dedicated people to deal with the costumers, to help with information and solutions. Other companies even have roadmaps, product cycles, update routines you can rely on so that you are not left in the dark what might come and what not.
At the moment I'm already checking other programs which might do a better job although it might be difficult to use them under Linux.
I find the communication skills of Corel not only in this forum very poor. Here are only a few comments by developers, mostly the users have to figure out solutions for themselves.
This means also that this forum might work well or even better (see "subforums") without Corel. I find the idea about building a wiki like someone mentioned here interesting, it could include very well an unofficial ASP forum.

Best regards

I can certainly understand your sentiment, FrankX. IF you have a new camera and if you think aftershot does not support the raw files of that camera, you can submit a sample file of your camera via the raw file submission page at http://aftershotpro.com/AfterShotUploader/, this will help our developers in creating a support for your new camera.

and about the process in communicating with our customer, I want to assure you that you can contact us if you are a twitter or facebook user, you can go to https://www.facebook.com/Corel or via twitter at twitter.com/corelsoftware or https://twitter.com/corelsupport

[afx]

and about the process in communicating with our customer, I want to assure you that you can contact us if you are a twitter or facebook user, you can go to https://www.facebook.com/Corel or via twitter at twitter.com/corelsoftware or https://twitter.com/corelsupport

Why should a user be forced to sign up for that mess? YUCK!

cheers
afx

[Zarastro]

and about the process in communicating with our customer, I want to assure you that you can contact us if you are a twitter or facebook user, you can go to https://www.facebook.com/Corel or via twitter at twitter.com/corelsoftware or https://twitter.com/corelsupport

I don't use and I don't want to use neither of the alternatives, since I'd need to give my personal data to a 3rd party to get support from you. What should I do?