Unrecognized Scanner... sometimes :-(

[gfavero]

The background:
Paint Shop Pro X2 ver. 12.01
Canon CanoScan LiDE 700F with latest drivers ver. 14.0.6.64
Windows 7 64 bit
I have one administrator account and two users accounts (user A and user B) with the same priviledges

The Problem:
I can use my scanner smoothly if I log in as either administrator and user A, conversely when I log in as user B PSP tells me "no scanner found".
If I log in as user B and run PSP as administrator the scanner is recognized and works properly.
When the scanner works, inside PSP - File - Import - Twain origin I see the following window

TWAIN OK

Twain_ok.JPG (17.61 KiB) Viewed 3518 times

indicating both "CanoScan LiDE 700F 14.0 (32-32)" and "WIA-WIA CanoScan LiDE 700F 1.0 (32-32)" options; when the scanner doesn't work the first option is missing and I see only "WIA-WIA CanoScan LiDE 700F 1.0 (32-32)".

The situation aside:
With all the other installed software (e.g. Adobe or Microsoft Office) the scanner works properly whatever account I am logged in.
I tried removing and reinstalling both PSP and scanner drivers without succeeding.

The solution:
Please help me, I'm getting crazy! Gabriele

[Joelle]

What happens when you go to File>Import>From Scanner or Camera?

I have now put the WIA Acquire icon on the toolbar for quick access and experience no problems with my Canon Pixma all-in-one.

Joëlle

WIA_Acquire.jpg (24.93 KiB) Viewed 3504 times

[teknisyan]

The only reason that I can think why this is happening is that PSP X2 is not full comptible with Windows 7, you can visit http://corel.force.com/index/articles/e ... patibility for more information.

You may want to test if the same thing happens on PSP X4, which is the latest version of PaintShop Pro, you can go to http://pnoy.me/coreltrials to download the trial

[Joelle]

The only reason that I can think why this is happening is that PSP X2 is not full comptible with Windows 7............... snipped the rest..

There you go again Abiel, you keep saying this.
PSPPX2 runs fine on Windows 7.

Joëlle

[gfavero]

Maybe I cannot explain myself, I try again: the scanner works fine inside PSP running on Win7 x64 if I log in as User A, conversely it is not recognised if I log in as User B. Both users are standard windows users not administrators; if a run PSP as administrator either user I had logged in, everthing is ok.
Bye,
Gabriele