Crash on printing

[Coachd]

My ASP crashes on trying to print letter size & larger. This is consistent, but it will print 4X6. I have submitted crash dump files & tried a number of things having to do with video settings but nothing works. Ideas welcome,
Coachd

[Ken Berry]

What sort of printer do you have? And can we assume the printer drivers are up to date?

[Coachd]

The printer is an Epson R2000 & the drivers are up to date. I just tried on my old Brother HL5040 lazer & it still crashes.
Phil

[Coachd]

Solved! Thanks to clue from Ken Berry. The output DPI setting was 1200, I reduced it to 600 & no crash.

[afx]

Solved! Thanks to clue from Ken Berry. The output DPI setting was 1200, I reduced it to 600 & no crash.

In general
Epson: Use 360 or 720, whichever is the next higher number above your native resolution
For HP and Canon the magic numbers are 300 and 600.

cheers
afx

[Dutchmm]

In general
Epson: Use 360 or 720, whichever is the next higher number above your native resolution
For HP and Canon the magic numbers are 300 and 600.

Can you explain why? I have to say that this restriction (if that is what it is) does not matter in the slightest to me, because I send all my printing to Photoworld. I just want to understand what is going on.

Mike

[ferdinand-paris]

My understanding is that these are the native input DPI of the printers. You need to find out whether yours is 360 or 720. IIRC most of the desktop printers are 720. Using the native input resolution will mean that your image won't get resampled by the driver. This is not not be confused with the output resolution which for Epsons is usually 1440 or 2880. Older Epson printers used to let you set output DPI directly, but nowadays they hide this behind terms like "best photo" etc.

[steve09224]

It should never crash whatever one has put in the setups. Or is this a new wave in software quality ?

Steve.

[afx]

In general
Epson: Use 360 or 720, whichever is the next higher number above your native resolution
For HP and Canon the magic numbers are 300 and 600.

Can you explain why? I have to say that this restriction (if that is what it is)

Not a restriction, but good practice knowing what the drivers of the printers work with best.
There have been lengthy discussions on this on Luminous Landscape where all the fine-art print freaks hang out.
QImage, one of the best print programs ever, does all of this by default.

cheers
afx

[afx]

It should never crash whatever one has put in the setups. Or is this a new wave in software quality ?

Of course it should not crash. But adding nothing but redundant drivel to a thread is not helpful either.

cheers
afx

[steve09224]

It should never crash whatever one has put in the setups. Or is this a new wave in software quality ?

Of course it should not crash. But adding nothing but redundant drivel to a thread is not helpful either.

You have certainly noticed that the original poster stated above that the problem is "solved". IMO, he just just worked around. Might be that quite a few people are already used to the frequent crashes in ASP (and B5). My expectation is, at least, that bugs like that have to be fixed.

Steve.

[marbly]

You have certainly noticed that the original poster stated above that the problem is "solved". IMO, he just just worked around. Might be that quite a few people are already used to the frequent crashes in ASP (and B5). My expectation is, at least, that bugs like that have to be fixed.

Absolutely!

[afx]

You have certainly noticed that the original poster stated above that the problem is "solved". IMO, he just just worked around. Might be that quite a few people are already used to the frequent crashes in ASP (and B5). My expectation is, at least, that bugs like that have to be fixed.

So how will your whining get it fixed?
You are wasting bandwidth for nothing.
Jumping into threads without any actual contribution is definitely not helpful.
The only way to get things fixed is to report them.

cheers
afx

[rbroccolino]

Sorry if this is a dumb question, but I'm having the same problem with my HP Photo Smart printer. I'm not a techy, so when I read that the DPI should be set at 600, I have no idea how to do it. I have Corel Photo Album 6, and it worked fine for years until a couple of years ago. Now it just crashes when I try to print.

[steve09224]

Jumping into threads without any actual contribution is definitely not helpful.
The only way to get things fixed is to report them.

My advice can be easily derived from my posting above: don't use this feature until it is fixed.

Over the last years I encountered many bugs and crashes and reported them to the Bibble team. Never got a response - it's like feeding a black hole. So I've found myself omitting more and more features of B5 to have a stable running application. What is left is FS mode + Raw processing / editing + output batches. No DAM/catalogs, no download batch, gallery, slide show, printing, only very few third party plugins. Even postprocessing (scaling, sharpening, framing, annotating) is left to the Imagemagick utilities launched from the output batches.

Steve.