Using eraser on layer getting orange instead of background

[RickOwens70]

I've converted hundreds of photos to B/W and used the eraser tool or masking to bring out the color detail from background.
I received one last night exactly the same image information that was on the other files. It was taken from my daughter's cell and previous pictures she sent never had a problem.
.jpg
72 PPI
RGB-8bit channel

Duplicated the background converted it to B/W in the Effect>Photo Effects>Black and White Film
Clicked on eraser and instead of my daughter's white teeth there was an orange transparent area where I erased.
I tried masking with the same effect.

Any suggestions would be greatly appreciated.

[teknisyan]

If the process was working before then this can be a problem with the workspace. You can try resetting the workspace of your PSP. You can do that by pressing and holding down the SHIFT key then double-click on the PSP icon then when you received the message "DO YOU WAN TO RESTORE PAINTSHOP Pro TO ITS DEFAULT STATE?" just click OK.