Studio 8 will not open

girly · Post by **girly** » Tue Jun 21, 2005 6:17 pm

Hi

I've tried all the suggestions and reinstalled V8 and the upgrade V9 but unfortunately it still will not open. I get the Wizard page and then the error message. I think it's a lost cause becasue I've ben trying for 2 months to find a solution apart from reformatting the drive which is a bit drastic I think there must be a conflict with something else.

Thanks anyway

ArcAngel · Post by **ArcAngel** » Wed Jun 22, 2005 7:31 am

VS8 Clean Uninstall:

1) Clean up C:\Windows\temp directory. Clean up all files in C:\Documents and Settings\[UserName]\Local Settings\Temp folder. Uninstall VideoStudio 8 from control panel Add/Remove programs.

Delete following folders
=>C:\Documents and Settings\All Users\Application Data\Ulead Systems\Ulead VideoStudio
=>C:\Documents and Settings\All Users\Application Data\SmartSound Software Inc
=>C:\Documents and Settings\[Username]\My Documents\Ulead VideoStudio
=>C:\Program Files\Common Files\Ulead Systems\

Proceed to step 2, even if you can't complete step 1.

2) Delete folder {4F1DA6BF-3614-48A1-9970-9E90F646789E} in
C:\Program Files\InstallShield Installation Information (Please set "Show hidden files and folders." in folder option in OS)

3) Please del the folder " Ulead VideoStudio 8.0" folder in C:\program files\ulead system

4) Run Regedit from Start/Run in Windows task bar

5) Delete folder {4F1DA6BF-3614-48A1-9970-9E90F646789E} in KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
(If you always see Ulead VideoStudio 8 file name showed in the Add/Remove Program, please do point 5)

VS9 Clean Uninstall:

1) Clean up C:\Windows\temp directory. Clean up all files in C:\Documents and Settings\[UserName]\Local Settings\Temp folder. Uninstall VideoStudio 9 from control panel Add/Remove programs.

Delete following folders
=>C:\Documents and Settings\All Users\Application Data\Ulead Systems\Ulead VideoStudio
=>C:\Documents and Settings\All Users\Application Data\SmartSound Software Inc
=>C:\Documents and Settings\[Username]\My Documents\Ulead VideoStudio
=>C:\Program Files\Common Files\Ulead Systems\

Proceed to step 2, even if you can't complete step 1.

2) Delete folder {88F92798-59AB-474F-B40D-1EC5F782F7EE} in
C:\Program Files\InstallShield Installation Information (Please set "Show hidden files and folders." in folder option in OS)

3) Please del the folder " Ulead VideoStudio 9.0" folder in C:\program files\ulead system

4) Run Regedit from Start/Run in Windows task bar

5) Delete folder {88F92798-59AB-474F-B40D-1EC5F782F7EE} in KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
(If you always see Ulead VideoStudio 9 file name showed in the Add/Remove Program, please do point 5)

girly · Post by **girly** » Wed Jun 22, 2005 9:10 am

Hi ArcAngel

Thanks but I've already done all those steps yesterday that's why I think there's a conflict with something else - don't know what.

Trevor Andrew · Post by **Trevor Andrew** » Wed Jun 22, 2005 3:39 pm

Hi Girly

Sorry you haven't found a solution as yet.

As for conflicts, i wouldn't have thought they would have stopped the program booting:-

Nero's Incd has been mentioned a few times on this forum.
I do not use Incd an cannot comment.

Windows Installer V3 is my latest problem, but this only seems to affects VS 9 afaik.

What operating system are you using?
Do you have anti virus software?

VS requires Intel Indeo, otherwise the wizard and libraries/templates don't work properly. I wouldn't have thought it would stop booting the program.

Sorry but at the moment i am running out of ideas!!!!!!!

I have full version 8 if you wish to try that, you can then use your VS 9 to up grade.(e-mail me)

Computers are like little boys, when there good, they're very very good, and when there bad, there awful.

Trevor

girly · Post by **girly** » Thu Jun 23, 2005 6:13 pm

Hello

I am slowly going mad. I have done clean uninstall/reinstall as per instructions from Tech Support but program will not get past opening screen (woman with camera). I've installd the patches, I turned off anti-virus program internet connection etc but just this darn error message every time.

I thank everybody for their suggestions anyway.

ArcAngel · Post by **ArcAngel** » Fri Jun 24, 2005 3:30 am

Please tell us the following:

Your OS and corresponding service pack?
Memory
Processor

Do you have MS Windows Installer 3.1 installed?
Are you running in Administrators rights?

Did you try the software with other machine?

Try to create another account in your computer and install in the new account.

Be sure that the account has administration privileges.

Also, if you are running WinXP with SP2:

1. Go to "Start --> All Porgrams --> Accessories --> Program Compatibility Wizard".
2. Press next then you can choose from either a list of programs or bwowse for it manually.
3. After you've chosen VideoStudio 9, go to the next step then you'll be prompted to choose an operating system the program is compatible with.
4. Choose Windows 98 then click next until you finish the wizard.

HTH.

girly · Post by **girly** » Sun Jun 26, 2005 7:39 pm

Hello

After lots of trial and errors I finally decided to do a clean install of Windows and now V9 WORKs. Yippeee!!

Thanks for everybody's input.

PS

I haven't used it yet but it opens and seems to be ok.

Trevor Andrew · Post by **Trevor Andrew** » Mon Jun 27, 2005 7:52 am

Hi

Glad to hear that.

Trevor