Studio 8 will not open

girly · Post by **girly** » Fri Jun 17, 2005 12:03 pm

Hi

I hope someone can help.

I have Version 8 which until 2-3 weeks ago was working ok. Now the splash screen opens and I get a message saying
ULead system has encountered a problem and needs to close.

I've tried uninstalling and reinstalling several times and the techy people just tell me to check my system requirements - which are ok as I haven't changed anything.

I bought Version 9 to see if this solved the problem but it doesn't so now I have a program which won't work.

Someone suggested there may be a conflict with video codecs on my PC but don't really understand which ones I have and which are used by ULead. Even so I haven't changed anything since before the program was working.

I would be grateful for any help/suggestions.

Apart from reformatting and starting again which is a bit drastic I am at a loss.

Delme · Post by **Delme** » Fri Jun 17, 2005 12:26 pm

You've done the uninstall and reinstall, which is the obvious and likeliest thing to fix the problem, so I'm going have some guesses

Have you installed any other video editing or video playing software recently?

Are your graphics & firewire cards seated properly?

Apart from VStudio 8&9 have you installed anything else by Ulead recently?

Did you "upgrade" using the upgrade option to Version 9 or did you install Version 9 from fresh?

If you did upgrade via a download, once installed did you do the "Smart download" option as well?

girly · Post by **girly** » Fri Jun 17, 2005 1:35 pm

Hi

Thanks for reply

In answer to questions:

I have Sonic MYDVD which I had before ULead and they both worked ok

As far as I know the graphics/firewire cards areconnected ok

I have no other products by ULead (this has put me off)

I upgraded to Version 9 (upgrade option) but that won't open either, I get same message so I haven't done smart download.

Since ULead stopped working I have got Pinnacle Studio 9 as I have uninstalled ULead - but I prefer ULead as it's not as complicated and in Pinnacle you have to buy all the extras (effects etc)

Delme · Post by **Delme** » Fri Jun 17, 2005 2:18 pm

I tried Pinnacle before Ulead, but had problems with that, hence I now use Ulead

I wouldn't think Sonic MYDVD would cause any problems, I think I have that on my Pc somewhere too.

When you say "splash screen" is that the screen with the cheesey woman? If so after you upgraded to V9 did you get the new cheesey smiley womans face during bootup or was it the V8 woman still?

girly · Post by **girly** » Fri Jun 17, 2005 4:20 pm

Hi

I'm not sure I think it was the V9 cheesy woman.

I haven't tried installing V9 again as well as V8 if you know what I mean, just V8 on it's own because if that version won't work neither will the the other.

ArcAngel · Post by **ArcAngel** » Sat Jun 18, 2005 5:20 am

Please contact Ulead Tech support (again) so they can give you clean reinstallation instructions so both VS8 and VS9 can work properly.

girly · Post by **girly** » Mon Jun 20, 2005 3:39 pm

UL Tech Support seem very reluctant to give me any info regarding clean uninstall. I've asked them again and their answer was (again) to check system requirements which I've replied I've done this numerous times.
Does anyone know how to do clean uninstall for V8/9 thanks

erock1 · Post by **erock1** » Mon Jun 20, 2005 3:48 pm

Hi girly,
what OS are you using? If you are using XP or ME you can do use the System Restore app. Just go to a point in restore before you encountered VS not launching.

Good luck,
Erock

girly · Post by **girly** » Mon Jun 20, 2005 5:02 pm

Hi erock
Yes I know about system restore but unfortunately it was turned off when the prgram stopped working so I can't do that.

Thanks anyway

Trevor Andrew · Post by **Trevor Andrew** » Tue Jun 21, 2005 12:38 pm

Hi Girly
Have you tried removing some of the folders left over after un-install.

After uninstalling VS 8 there are a few folders left that may be removed.

I have removed these in the past and re-installed with no problems.

Provided that VS 8 is the only ulead product, you should be able to uninstall and then search for all ulead / video studio / files remaining and delete them.( thjs I have Done )

Try this link first

http://www.ulead.com/tech/vs/vs80faq.htm

last question under Installation/ Download

The folders I remove were:-

C:\Documents and Settings\All Users\Application Data\Ulead Systems

C:\Documents and Settings\’User Name’\Application Data\Ulead Systems

C:\Program Files\Common Files\Ulead Systems

C:\Program Files\Ulead Systems

I also removed all Smart Sound folders to allow full VS 8 installation.

girly · Post by **girly** » Tue Jun 21, 2005 3:29 pm

Thanks Trevor

I'll try the suggestions because I'm totally fed up with this issue.

I'll let you know if it works, surely as you're from Leeds (as I am) it will work!!!

Trevor Andrew · Post by **Trevor Andrew** » Tue Jun 21, 2005 3:31 pm

where abouts in leeds

girly · Post by **girly** » Tue Jun 21, 2005 5:06 pm

Leeds 14
Whinmoor/Swarcliffe

Trevor Andrew · Post by **Trevor Andrew** » Tue Jun 21, 2005 5:25 pm

getting closer x-gates

girly · Post by **girly** » Tue Jun 21, 2005 6:16 pm

Hi

I've tried all the suggestions and reinstalled V8 and the upgrade V9 but unfortunately it still will not open. I get the Wizard page and then the error message. I think it's a lost cause becasue I've ben trying for 2 months to find a solution apart from reformatting the drive which is a bit drastic I think there must be a conflict with something else.

Thanks anyway