Capture Window is black until I press Capture

[BKavett]

Hello,

I have Corel VideoStudio Pro X3 as well as the trial version of X4 which I have just downloaded. I am having the same problem with both versions. When I go into Capture, there is no image coming through the Capture Window, it is just black. When I hit Capture Video, it does start capturing and it does record video correctly, however when I stop capturing, the preview window turns black again.

How can I get the video to be seen in the Capture preview window?

My computer is Windows 7 Ultimate 64 bit edition. I am using a USB capture device, the Diamond Multimedia VC500 One Touch VHS Video Capture USB 2.0.

Thanks!

[lata]

Hi

Certainly is does seem to be a compatibility issue between the device and Video Studio, but who do you blame?

What settings are you using to capture, changing the capture format may alter things.
Try capturing to DVD format.
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As a work-round From Preferences (F6)--Capture Tab--Choose "Press Ok to Capture", your video may play- a pop up window prompts you to capture.
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Your device came bundled with software have you tried that to capture, then import to Video Studio.
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Direct X
It may be worth manually updating Direct X
http://www.microsoft.com/download/en/de ... px?id=8109