Video Studio Pro X4

[janigfilms]

HELP HELP HELP.
Hi, I am new to this forum, although I have used Corel Video Studion for a number of years. I purchased VideoStudio Pro X4 some months ago and have no problem until now.
Having edited a film into five segments. I have re-edited each segment with success until I got to the last one, having saved the earlier ones at each stage so only dealing with one at a time. On saving the last segment all went well until playback when I got the correct audio BUT the picture is now just a BLUE screen and nothing else. In desperation I delted the programme from the computer then reloaded, updated with service pack 1 and 2. Also, followed an on line remomendation to putin a new dll detail. Restarted the computer, downloaded the film and re-edited the final segment. It did seem to save quicker but AGAIN i have the corrcet audion BUT the same BLUE screen and for the life of me I do not know why. Can anyone help PLEEEASE.
Nigel

[janigfilms]

Back again.

Just tried again to save the same video file but again blue screen. Heyho. However, I did get a message that the programme had stopped working and formed an error message I should send to Corel. How do I recover that message and send it please. I have had a look around but do not seem to get to grips with this one either. Thanks to anyone who could help please.


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[BrianCee]

the error message that you received telling you about the error also gives the path to the file - you are looking for a file with the extension .dmp

[Peem]

Brian,

I haven't posted for months but am making up now.

In my mucking around trying to crop a video clip, which is covered in another post, things came to a standstill at one stage and I got the message about sending a DMP file to Corel. You would think if they really wanted the file they would make it easy to do so with a link from the program, rather than navigating through the whole Corel site. The conclusion would have to be they don’t really want it!

Peter

[Peem]

Brian,

A further comment. I gave up trying to finding a route through Corel's website to anywhere I could send an email with DMP file attached.

Peter