VS x2: mp4 format mismatch

[simonsaysgo]

I have Corel VideoStudio x2. I am trying to open an mp4 video file and I get this error message; Unable to open file [C:xxxxx.mp4]. File format mismatch. [16803:1:2]
I can play the file with Windows Media Player, so I know it runs ok.
File came from a cell phone device.

[teknisyan]

Do you have VS X2 installed on a windows 7 computer? If yes, that can be a problem, since VS X2 is not fully compatible with Windows 7. However, a work-around that you can try is to update the codecs for your computer.
Here are some of the codecs that you may want to install.
RealPlayer: http://www.real.com/
DivX: http://www.divx.com/en/software/divx-plus/codec-pack
XviD: http://downloads.xvid.org/downloads/xvidcore-1.3.2.zip
Windows Media Player: http://windows.microsoft.com/en-US/wind ... dia-player or just download the Windows Encoder at http://www.microsoft.com/expression/pro ... rview.aspx
QuickTime: http://www.apple.com/quicktime/download/
Direct X: http://on-msn.com/aLrk0j (WinXP)
Direct X: http://www.microsoft.com/Windows/window ... tx-11.aspx