PSPX4 Won't Install

[gregbrown]

Bought a boxed version of PSP4X Ultimate. Whether I run Autorun or Setup from the DVD I get the same failure: accept the user agreement, enter serial number, says its preparing, says its configuring directX, then aborts with message your system has not been modified, try again later, "The Device is not ready"


Tried copying files to directory on hard drive and running- same result.

Windows 7 SP1 up-to-date.

[Ken Berry]

Some users with a similar problem have found that establishing a new User Account in Windows, then installing PSP as an Administrator, helps. If it works, you should normally find it will then work in your original User Account, and you can then delete the new Account.

[gregbrown]

Thank you for your response. I created a new administrator account, restarted. logged in and ran setup.exe as an Administrator. Got the same result.

[gregbrown]

How I seem to have resolved the problem:

The "device not ready" error pointed to communication with the DVD drive. So, to get it out of the way I created an .iso file of the PSPX4 Ultimate Disc 1. I mounted the .iso file on a virtual DVD drive created by Virtual Clone-Drive.. Thanks be to the creators of that product-> http://download.cnet.com/Virtual-CloneD ... 73879.html. I ran setup.exe from the virtual drive. PSP4X installed without complaint.

I must add that the Corel Support group was no help in resolving the problem. The people I spoke with did not always read what I wrote to them, offered the same solutions which had already failed and did not call back in a timely manner. These failures consumed far too many hours of my life.

I post this in hopes that it may help someone else with the same or a similar problem.

[JStanley]

deleted

[kerberus]

I downloaded a trial version of X4 and it won't boot -- the program comes up briefly in the taskbar and then disappears.

Turns out our desktop PC was too old for the program and that was the issue.

[bkz]

I had the same problem when trying to install PSP X4 on Windows 7 getting "The device is not ready" message. I got it to install by doing the installation in Windows 7 Safe Mode. Here's how:

Start pc in Safe Mode by repeatedly clicking f8 during startup (or whatever method works on your pc).

It is necessary to start Windows Installer Service and Protexis Licensing V2 Service manually when in Safe Mode.

1. Start Windows Installer Service using safeMSI or command line:
Download and run safeMSI.exe here:
http://www.windowsitpro.com/article/tip ... safe-mode-

OR run this at the command line in Safe Mode:
REG ADD “HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer” /VE /T REG_SZ /F /D “Service”

2. Start service Protexis Licensing V2 by entering this at the command line in Safe Mode:
REG ADD “HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\PSI_SVC_2” /VE /T REG_SZ /F /D “Service”


Click on setup.exe on Paintshop Pro X4 installation disk and proceed with installation.

[teknisyan]

You may also want to download the latest version of Directx, just visit http://www.microsoft.com/Windows/window ... tx-11.aspx to download the update.