Can't get past PSP X4 splash screen!

[THXjay]

I have been using Paint Shop Pro for around fifteen years now and have always been very happy with each new version. I tended to upgrade every other version and have been using X2 for the last couple of years.
With the recent announcement of Corel's service pack to fix some of the problems of X4, I decided to upgrade.

I uninstalled X2 and rebooted ready to install my shiny new copy of X4. All went well until I tried to start it up. The splash screen appears and starts to load up the components but every time it gets to "Initializing Palletes" it crashes and I get the "Paint Shop Pro has stopped working" and the options to close or go online and check for a solution!

I've tried uninstalling it, repairing the install, and also uninstalling it using the RevoUnInstaller as recommended by df but it didn't help. I also tried installing SP1 to see if it helped but didn't.

Any suggestions would be really appreciated as I can't even get this thing to start up at the moment. I need it for a few projects I'm working on and am beginning to wish I had left well alone!

I'm also dreading trying to re-install X2 as I can see that having problems if X4 has screwed up any deep-seated settings.

Help!

[Ken Berry]

Have you tried creating a new User profile in Windows, and then installing as Administrator in that profile? As you may have read in other threads, that seems to work for some users. And if it works in that profile, you can then delete the new profile.

[teknisyan]

Before following Ken's suggestion. You can try resetting the workspace or restore database.

To reset your workspace, just press and hold down the SHIFT key then double-click on the PSP icon then when you received the message "DO YOU WAN TO RESTORE PAINTSHOP Pro TO ITS DEFAULT STATE?" just click OK.

To restore database, you can just click on START > ALL PROGRAMS > PSP X4 folder then RESTORE DATABASE.

[THXjay]

Thanks Ken,

I have created a new admin user account and it works fine but I still can't get it to load in my own user account!

I've tried the two restore database options but no joy. I can't understand why it works on one account but not the other. I really don't want to be messing around switching accounts just to use this, after all it is a legit program, it's not like I've installed some dodgy copy. It is obviously some deep-rooted file or setting somewhere but I can't imagine what as I've been using X2 without a hitch.

Any suggestions would be very much appreciated