Free Trial Videostudio pro X4

[countpierre]

I did an uninstall and I tried a system restore to before I started on this, which I never like doing, and then re-installed.
Still no joy.
I can re-install videostudio 10+ without a problem.
I think I am going to have to find another editor that will handle avchd files.

[teknisyan]

I forwarded this issue to our tech support, so that they can further investigate this problem. Anyway... can you try updating your directX using the link below.

Direct X: http://on-msn.com/aLrk0j (WinXP)
Direct X: http://www.microsoft.com/Windows/window ... tx-11.aspx

Update your graphics card and also check if there are codec-pack that are installed on your computer like k-lite and similar programs. This can also be a problem caused by conflicting programs.

...Then when launching the program, can you right-click on the icon then select RUN AS ADMIN. Then tell me what happens.

[countpierre]

Okay, I have done all you have suggested [only codecs present where ogg], in addition after the changes, I have uninstalled VSPX4 and reinstalled and it still dosen't work.
I am perplexed because when I first downloaded this trial it worked fine.

[countpierre]

I had a look in "setupapi.log", and there are what seem to be a load of errors associated with the install.
Could these be causing the issue?
Please see below: -

[2011/11/26 16:59:12 3880.48]
#-198 Command line processed: "c:\documents and settings\pete\local settings\temp\corel videostudio pro x4\14.0.0.001\setup\runtime\dxnov2007\dxsetup.exe" /silent
#E361 An unsigned or incorrectly signed file "c:\windows\system32\directx\dx17e.tmp\d3dx9_33_x86_xp.inf" will be installed (Policy=Ignore). Error 1168: Element not found.
[2011/11/26 16:59:17 3880.52]
#-198 Command line processed: "c:\documents and settings\pete\local settings\temp\corel videostudio pro x4\14.0.0.001\setup\runtime\dxnov2007\dxsetup.exe" /silent
#E361 An unsigned or incorrectly signed file "c:\windows\system32\directx\dx17e.tmp\d3dx10_33_x86_xp.inf" will be installed (Policy=Ignore). Error 1168: Element not found.
[2011/11/26 16:59:18 3880.56]
#-198 Command line processed: "c:\documents and settings\pete\local settings\temp\corel videostudio pro x4\14.0.0.001\setup\runtime\dxnov2007\dxsetup.exe" /silent
#E361 An unsigned or incorrectly signed file "c:\windows\system32\directx\dx17e.tmp\xact2_7_x86_xp.inf" will be installed (Policy=Ignore). Error 1168: Element not found.
[2011/11/26 16:59:20 3880.61]
#-198 Command line processed: "c:\documents and settings\pete\local settings\temp\corel videostudio pro x4\14.0.0.001\setup\runtime\dxnov2007\dxsetup.exe" /silent
#E361 An unsigned or incorrectly signed file "c:\windows\system32\directx\dx17e.tmp\xinput1_3_x86_xp.inf" will be installed (Policy=Ignore). Error 1168: Element not found.
[2011/11/26 16:59:21 3880.65]
#-198 Command line processed: "c:\documents and settings\pete\local settings\temp\corel videostudio pro x4\14.0.0.001\setup\runtime\dxnov2007\dxsetup.exe" /silent
#E361 An unsigned or incorrectly signed file "c:\windows\system32\directx\dx17e.tmp\d3dx9_34_x86_xp.inf" will be installed (Policy=Ignore). Error 1168: Element not found.
[2011/11/26 16:59:22 3880.69]
#-198 Command line processed: "c:\documents and settings\pete\local settings\temp\corel videostudio pro x4\14.0.0.001\setup\runtime\dxnov2007\dxsetup.exe" /silent
#E361 An unsigned or incorrectly signed file "c:\windows\system32\directx\dx17e.tmp\d3dx10_34_x86_xp.inf" will be installed (Policy=Ignore). Error 1168: Element not found.
[2011/11/26 16:59:23 3880.73]
#-198 Command line processed: "c:\documents and settings\pete\local settings\temp\corel videostudio pro x4\14.0.0.001\setup\runtime\dxnov2007\dxsetup.exe" /silent
#E361 An unsigned or incorrectly signed file "c:\windows\system32\directx\dx17e.tmp\xact2_8_x86_xp.inf" will be installed (Policy=Ignore). Error 1168: Element not found.
[2011/11/26 16:59:24 3880.78]
#-198 Command line processed: "c:\documents and settings\pete\local settings\temp\corel videostudio pro x4\14.0.0.001\setup\runtime\dxnov2007\dxsetup.exe" /silent
#E361 An unsigned or incorrectly signed file "c:\windows\system32\directx\dx17e.tmp\d3dx9_35_x86_xp.inf" will be installed (Policy=Ignore). Error 1168: Element not found.
[2011/11/26 16:59:26 3880.82]
#-198 Command line processed: "c:\documents and settings\pete\local settings\temp\corel videostudio pro x4\14.0.0.001\setup\runtime\dxnov2007\dxsetup.exe" /silent
#E361 An unsigned or incorrectly signed file "c:\windows\system32\directx\dx17e.tmp\d3dx10_35_x86_xp.inf" will be installed (Policy=Ignore). Error 1168: Element not found.
[2011/11/26 16:59:27 3880.86]
#-198 Command line processed: "c:\documents and settings\pete\local settings\temp\corel videostudio pro x4\14.0.0.001\setup\runtime\dxnov2007\dxsetup.exe" /silent
#E361 An unsigned or incorrectly signed file "c:\windows\system32\directx\dx17e.tmp\xact2_9_x86_xp.inf" will be installed (Policy=Ignore). Error 1168: Element not found.
[2011/11/26 16:59:27 3880.91]
#-198 Command line processed: "c:\documents and settings\pete\local settings\temp\corel videostudio pro x4\14.0.0.001\setup\runtime\dxnov2007\dxsetup.exe" /silent
#E361 An unsigned or incorrectly signed file "c:\windows\system32\directx\dx17e.tmp\d3dx9_36_x86_xp.inf" will be installed (Policy=Ignore). Error 1168: Element not found.
[2011/11/26 16:59:29 3880.95]
#-198 Command line processed: "c:\documents and settings\pete\local settings\temp\corel videostudio pro x4\14.0.0.001\setup\runtime\dxnov2007\dxsetup.exe" /silent
#E361 An unsigned or incorrectly signed file "c:\windows\system32\directx\dx17e.tmp\d3dx10_36_x86_xp.inf" will be installed (Policy=Ignore). Error 1168: Element not found.
[2011/11/26 16:59:29 3880.99]
#-198 Command line processed: "c:\documents and settings\pete\local settings\temp\corel videostudio pro x4\14.0.0.001\setup\runtime\dxnov2007\dxsetup.exe" /silent
#E361 An unsigned or incorrectly signed file "c:\windows\system32\directx\dx17e.tmp\x3daudio1_2_x86_xp.inf" will be installed (Policy=Ignore). Error 1168: Element not found.
[2011/11/26 16:59:30 3880.103]
#-198 Command line processed: "c:\documents and settings\pete\local settings\temp\corel videostudio pro x4\14.0.0.001\setup\runtime\dxnov2007\dxsetup.exe" /silent
#E361 An unsigned or incorrectly signed file "c:\windows\system32\directx\dx17e.tmp\xact2_10_x86_xp.inf" will be installed (Policy=Ignore). Error 1168: Element not found.
[2011/11/26 17:10:05 4128.1]
#-198 Command line processed: "c:\documents and settings\pete\local settings\temp\corel videostudio pro x4\14.0.0.001\setup\runtime\wmencoder\wmencoder.exe" /Q:A
#E361 An unsigned or incorrectly signed file "c:\docume~1\pete\locals~1\temp\ixp000.tmp\wmencqa.inf" will be installed (Policy=Ignore). Error 1168: Element not found.
#-024 Copying file "C:\DOCUME~1\Pete\LOCALS~1\Temp\IXP000.TMP\WMEncoder.msi" to "C:\WINDOWS\Installer\WMEncoder.msi".
#E361 An unsigned or incorrectly signed file "C:\DOCUME~1\Pete\LOCALS~1\Temp\IXP000.TMP\WMEncoder.msi" will be installed (Policy=Ignore). Error 1168: Element not found.

[Ken Berry]

I don't think anyone here is qualified to interpret that information. But I would guess if there were all that many errors during an install, with so many files not found, then there is something very wrong with the install or with the original installation package.

[Trevor Andrew]

Hi

Either the trial download file is corrupt, which I doubt as you have downloaded this a few times.
Or during Un-Install all files are not being removed from the PC.

To perform a clean install, first I uninstall all Corel/Ulead programs, including Smart Sound.
For X4 all files should have been removed when using the Clean-up facility

However I then search for all Ulead and Corel files and delete them. Just the program files, I do not delete the VSP project files.
If required I would first back up the Library Files.

I do find it very strange that you haven’t been able to re-install successfully, but as it did work in the first instance it does seem that something has been corrupted and not being cleared from the pc?

[countpierre]

I do find it very strange that you haven’t been able to re-install successfully

Yes, and very frustrating.
I have tried your suggestion of removing Smart Sound and all programs to do with ulead or corel, but still no joy.
After the install, launching the program gives me the welcome banner and pressing continue takes me to the registration page and after completion, nothing.
I also looked with task manager and I can see vstudio.exe in the process list, for a few seconds and then it disapears.

[countpierre]

I have been looking a little more at those "Element not found" messages in "setupapi.log", and I believe they are okay.
What I think it is saying is that it is trying to install a file that is already there.
I came to that conclusion by looking at the directx.log and find entries corresponding to those files with the message ".... have been installed already."
e.g for the first entry, the directx log has: -
"11/26/11 16:59:12: dxupdate: DirectXUpdateInstallPlugIn(): Installing: d3dx9_33_x86_xp.inf - [x86_Install]
11/26/11 16:59:16: dxupdate: Target file: 'C:\WINDOWS\system32\d3dx9_33.dll'
Target file is Version 9.18.904.15
Source file is Version 9.18.904.15
11/26/11 16:59:16: dxupdate: C:\WINDOWS\system32\d3dx9_33.dll have been installed already."

Also the "directx.log" at the time of install says it completed successfully.
"11/26/11 16:59:31: dsetup32: Installation ended with value 0 = Installation succeeded"

Time to look elsewhere...

[Ken Berry]

I'm afraid I didn't look closely at that series of messages since essentially they are gobbledegook to me. But you are of course right. Your computer already has the necessary DirectX files since they are installed as part of Windows. The VS installation package also contains a DirectX element, but it first checks to ensure that the necessary files have *not* been loaded, and if they are already there, AFAIK it leaves them alone.

The same goes for the WMP references at the end since again Windows Media Player and at least some of the necessary codecs associated with it have been installed by Windows from the start. (Later, though, if you use .wmv files a lot, you may find you need to install Windows Media Encoder series 9.)

But frankly, I still don't know where you can go from there...

[Trevor Andrew]

Hi

How are you installing Direct X

If you use the web installer then it will view your details and only install over old versions.

Manual install…….

If you download the exe file.
Run to extract the exe files content, (Create a folder to hold the files)
Run DXSETUP.exe should install the files.

http://www.microsoft.com/download/en/de ... px?id=8109

I do not think the problem is a Direct X issue, but shouldn’t harm updating.

Are you sure you have cleaned your pc of all corel and ulead files?

[countpierre]

Yes I downloaded the directx setup file and ran it locally, and yes I don't believe this is a directx problem.
How can I be sure I have deleted all old files? I did a search for *ulead* and *corel* and deleted the directories.
My project files are on another disk so those are still there.

I am not convinced this is the issue either, as when I did the FIRST install I still had VS10+ on my PC. It was only when I ran into a capture issue, that I uninstalled VS10+.

[Trevor Andrew]

Hi

I don’t suppose that the trial period has lapsed, yes I know it has not been 30 days.
But if it has lapsed then you will get a splash screen asking you to buy / activate the product, something like that and you did mention in an earlier post regarding registration.
It does normally show that the trial has so many days left or ended???????

If this is the case then I think you will have to purchase the program. I would hate to advise that should you have the same problems.
There is a 30 day returns policy.

Prices in the UK are shall we say extortionate compared with the US site, worth looking there for the download option.

[countpierre]

I don't think it has expired as I can register and it says continue.
Also on Friday I used the install on another pc and it worked fine.

[Trevor Andrew]

Hi

You can use the downloaded file on as many pc as you like, the 30 day trial is controlled by the installed software.
So yes it will install on another pc.

[countpierre]

Thanks to all who have tried to assist in this.
After some deep thought I decided it was time for a new pc and to just dedicate it to video production.
Details in profile.

The trial is running very nicely on the new machine.

Thanks again.