Upgrade X4 to X4 ultimate

[hognut]

Is there a way to upgrade to X4 Ultimate? I purchased what I thought was the ultimate version but got the standard X4. I am not sure what I did wrong. I looked and searched the FAQ but did not see anything. Thank you. Gary

[Ken Berry]

Hi Gary, and welcome to the forums. If you bought the program from the Corel store, they have a 30 day refund policy. Either way, I think you need to contact the Corel sales team and explain your problem.

[teknisyan]

Calling the Sales Team is your best action... if you're in the US you can call them at 1-877-582-6735 the office hours is Mon - Thu (24 hours), Fri (until 7 PM EST). Just tell them you purchased the wrong product and they'll be able to change it the correct one.

[hognut]

Thank you both for the information. I talked to a customer service rep and she said she would check to see what can be done and contact me. So far I have not received a reply, but should this week.
Gary C

[danwayne]

I bought x4 pro a few months ago, to run on a year-old 64bit windows 7 pc w/i7 chipset, plenty of RAM, etc., as advised on this forum. I've tried using it a few times with 1080/60p shot on my panasonic hdc 700, lots of crashing is the result. Will upgrading to Ultimate help? I'm shooting video of an opera on 2 cameras and plan to edit soon.