PSP X4 crashes on initializing palettes

[andow2]

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Keep getting the following issue with PSP X4, in fact, I haven't managed to load it succesfully yet....help is needed...help....
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- I initially Removed PSPX3, rebooted
- Installed PSPX4
- Loaded App
- App starts to load, then pauses on "initializing palettes" then crashes, event log error as below:
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Log Name: Application
Source: Application Error
Date: 24/10/2011 22:58:09
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: andow2-PC
Description:
Faulting application name: Corel PaintShop Pro.exe, version: 14.0.0.121, time stamp: 0x4e702fa6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0xdf0
Faulting application start time: 0x01cc929802c2c1a0
Faulting application path: D:\Media\PaintShop Pro x4\Corel PaintShop Pro X4\Corel PaintShop Pro.exe
Faulting module path: unknown
Report Id: 4260cc19-fe8b-11e0-a029-005056c00001
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-10-24T21:58:09.000000000Z" />
<EventRecordID>8925</EventRecordID>
<Channel>Application</Channel>
<Computer>andow2-PC</Computer>
<Security />
</System>
<EventData>
<Data>Corel PaintShop Pro.exe</Data>
<Data>14.0.0.121</Data>
<Data>4e702fa6</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>00000000</Data>
<Data>df0</Data>
<Data>01cc929802c2c1a0</Data>
<Data>D:\Media\PaintShop Pro x4\Corel PaintShop Pro X4\Corel PaintShop Pro.exe</Data>
<Data>unknown</Data>
<Data>4260cc19-fe8b-11e0-a029-005056c00001</Data>
</EventData>
</Event>

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- So far tried the following:
- Uninstalling / reinstalling
- Uninstalling, Clearing registry, reinstalling
- Disabled network cards, web cams, external peripherals etc
- Looked for video card updates....none available

- Hardware
- 6970 AMD Graphics
- Phenom X6 3.3 CPU
- 16GB RAM
- Tons of hard disk space....

[andow2]

I really like pspx2 and would have liked to have kept going with the same line of software but I just can't get this version to work.

Strange how the video package from Corel works but PSP doesn't....

Anyhow, spent about 15 hours trying to get it working now, procmon reveals little, so I'm guessing it doesn't like my hardware/drivers somewhere but as they are all up to date it looks pointless continuing to diagnose.

Anyone know if I can get a refund? has anyone else successfully applied for a refund, if so, how did you do it?

[andow2]

Found the problem.....

If anyone else experiences this, try deleteing the following folder:

C:\Users\username\AppData\Local\Corel

Loads everytime now.

[andow2]

I have a number in my username. No special characters.

[teknisyan]

Thanks for sharing this information.

[THXjay]

If anyone else experiences this, try deleteing the following folder:

C:\Users\username\AppData\Local\Corel

I'm having this exact same problem. I started my own thread on it before finding this. The problem for me is that I don't have a folder as mentioned above, nothing even close!

I can't even load this program so am pulling my hair out at the moment. I've been on this all day and can't figure it out

[eL_PuSHeR]

Are you using WinXP? Folders names can be different when compared to Vista/7

For instance: Documents and settings\account name\Local config (or something like that\Corel

[THXjay]

I'm using 7 Home Premium and don't have a folder even resembling the one mentioned.

I have tried the trick of creating a new admin user account and installing on that, which works fine but it still won't load when I switch back to my own account!

Any idea why anyone?

[eL_PuSHeR]

Keep in mind that you may need to enable "show hidden folders and files" and "show system files" under Control Panel -> Folder options.

[THXjay]

@ eL_PuSHeR

I didn't think to do that. I could bloody well kiss you

It's all working fine now, I'm back in the X4 club (touch wood!)

Thanks everyone for all the suggestions in the various threads on this. I owe you all one.

Damn I love this place

[eL_PuSHeR]

Glad to hear you sorted it out.

Cheers.