Adjust Tab Screen Issues

[azpc]

In order to help the developers I have made a video and posted it on YouTube. In the video you can clearly see the screen rewrite issues. The image is not only rewriting in large chunks, but an area just above the Windows taskbar is also doing the same. Also please note that even small movements can cause the image to rewrite in large chunks. (I did some small movements and some large movements in order to help the development team.)

Here is the link to the video:

http://www.youtube.com/watch?v=xwksh6AQsvk

You can watch the video in 1080P by selecting 1080P on the YouTube resolution settings button in the lower right hand corner of the YouTube video window.

Please note that you can also see where the instruction text is not fully viewable on the left hand side in some panels.

I hope this video helps to resolve the issue because I really like PSP X4 so far.

Computer Specs:

Processor: i7 Quad Core 2.93 ghz
Memory: 8 gb of ram
Hard disk 2 TB, 7200 rpm
Video Card: ATI 5750, 1gb video memory
Windows 7, 64 bit

[teknisyan]

Thank you for this, can you tell us the build number of your PSP X4 you can check this by going to HELP > ABOUT PSP X4. Also, does this happen on all the type of photo that you are editing or the photos that is shown in the video are raw files?

[azpc]

Computer Specs:

Processor: i7, 2.93 ghz
Memory: 8 gb
Hard Drive: 2 tb
Video card: ATI 5750 with 1 gb video memory
Operating System: Windows 7 Pro, 64 bit

File Types: jpeg

PSP X4 Version: 14.0.0.332

[Simone Corel UK]

@azpc

Could you please check on your Windows 7 system following things:

- Device manager -> Display Adapters - right-click on graphic card -> Properties -> Driver, the driver date if you have the proper Windows 7 driver and install the latest driver if necessary
- set the resolution of your monitor to default
- set the system font to normal 100% in right-click on desktop - Personalize - Windows Color (near the bottom)
http://www.sevenforums.com/general-disc ... e-how.html

Additionally, if this doesn't solve the issue, then we need to know all these system details and where the images come from (camera/RAW/extension/size etc.)

[azpc]

Unfortunately the problem still exists.

Here is my information:


Computer: Apple iMac, i7 processor, 2.93 Quad Core with bootcamp 3.3

Operating System Windows 7 Professional, 64 bit

Video card According to Apple, ATI Radeon 5750, According to the ATI Auto detect program the graphics card is a ATI Radeon mobility 5800 series.

Video Driver version 8.881.0.0 released on 7/28/2011

Video Memory (RAM) 1 gigabyte

Default Video Resolution 2560x1440

I moved font scaling from 125% to 100%

Camera is a Canon 20D

File format is always jpeg, (I never use raw)

Files sizes range from 2.73 to 4.09 megabytes in size.

[Simone Corel UK]

Re:

Video card According to Apple, ATI Radeon 5750, According to the ATI Auto detect program the graphics card is a ATI Radeon mobility 5800 series.

This seems to be the issue in this case, because I have never heard of problems with Adjust as in your case. When I looked at your video, I immediately thought there is an issue with your graphic card or a kind of RAW file that might be not 100% compatible.

Sorry, as long as there are not "real" Windows user with the same problem, I can't escalate it. PSP on Bootcamp isn't officially supported.

[azpc]

The video driver was downloaded directly from ATI not Apple. Therefore, it should be a standard Windows installation. I double checked this with Microsoft and with Apple and they both state that it is a standard Windows installation.

If Corel is not going to support users who happen to be using bootcamp then Corel should change their marketing. I have messages from Corel stating that running Paint Shop Pro on Bootcamp would not be a problem because bootcamp is a standard Windows installation.

Later this week I will be testing Paint Shop Pro X4 on a Nvidia video card. I will post my findings on this board. Personally, I think the issue is related to the ATI drivers. Why? Because the author of Paint.net has posted a special appeal on his blog to ATI to fix their graphics drivers.

I hope Corel will reconsider and raise this issue with ATI. I will submit a report to ATI along with the YouTube video and photos in order to help resolve this issue.

I have a lot of clients who are running old versions of PaintShop Pro on bootcamp. If this issue is not addressed, they will have to to start looking for a new photo editor. I hope it does not come to that. PaintShop Pro X4 is in many ways an excellent product.


Thank you.

UPDATE: I have submitted a report to ATI/AMD. My clients and I would greatly appreciate it if Corel would do the same.

[azpc]

The problem is with Paint Shop Pro X4 not with Bootcamp or with ATI video drivers. This morning I installed the trial edition of Paint Shop Pro on a brand new Alienware MX 14 laptop with an i7 quad core processor, 8 gigs of ram and an Nvidia Geforce GT 555m video adapter with 3 gigs of video memory. When you load a 8 megapixel or larger jpeg the problem occurs.

Here is good sample image to try out this phenomenon.

http://upload.wikimedia.org/wikipedia/c ... Sunset.jpg

[Simone Corel UK]

I can't complain on my simple laptop at home. Unfortunately, I can't test it on an Alienware (I would like ), but we have a 8gig Lenovo laptop at work. I will try it tomorrow.