Bug Crash X4: Drop shadow on new layer.

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Re: Bug Crash X4: Drop shadow on new layer.

Post by Joelle »

nhlisa wrote:[By the way, I also posted today about the mirror/flip bug I have. I also tried to report it, but the stupid thing came back saying I wasn't logged in, eevn though I was. I wasn't about to type it all in again. Also I posted last week about the Filter bug that I have in X4. I did report that and haven't heard a peep.

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I use Notepad to write my message first, then copy + paste it into a post, that way I don't need to worry that my message evaporates :-)

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Re: Bug Crash X4: Drop shadow on new layer.

Post by nhlisa »

Joelle wrote: I use Notepad to write my message first, then copy + paste it into a post, that way I don't need to worry that my message evaporates :-)

Joëlle
I'll remember that for next time. I get so frustrated when that happens.
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Re: Bug Crash X4: Drop shadow on new layer.

Post by Joelle »

I have put a shortcut to Notepad on the Start menu, for easy access :-)

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Re: Bug Crash X4: Drop shadow on new layer.

Post by flagpole »

it is a nice video isn't it. i don't know if i can say the name of the program i used to capture it, but it's really very slick. amazing how much slower i am at using PSP when i'm trying to be fast.

can't see 'two gears' on the about screen but i'm running 14.0.0.332

i reset psp as suggested. it made no difference. i didn't think it would to be honest because like i say the bug has been around for years, in which time i have moved computers more than once. I've been looking at the dates and it's got to have been around since at least X2. i've observed the behaviour long before i knew enough about the program to know that it was it doing it rather than me.
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Re: Bug Crash X4: Drop shadow on new layer.

Post by Joelle »

flagpole wrote: i don't know if i can say the name of the program i used to capture it, but it's really very slick. .

I am sure that isn't a problem, I'd love to know :-)

I wonder if your layer problem has something to do with your computer, maybe the way graphics are displayed or something, rather than PSP.
Not that I would know what it could be, but I have never seen that problem and I have been using PSP 'forever' (on different computers):-)

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Re: Bug Crash X4: Drop shadow on new layer.

Post by flagpole »

i doubt it would be the graphics display. i would expect this to happen with the graphics card pulled out if you could run a computer with no graphics card that is.

i've changed computers + GPU, CPU etc in that time.
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Re: Bug Crash X4: Drop shadow on new layer.

Post by LeviFiction »

It is definitely not the graphics display. There are two big problems with blaming the graphics.

First, its not failing to draw the shadow properly or refresh the image. The filter is actually creating a new layer for each parameter adjustment. It then makes a shadow based on this new shadow layer and not the original object so it is fully aware of the new layer and it is using that layers as its base for the next change.

Second, if the problem does exist in x2 for a select few then it is really interesting. On the exact same computer, this one, x3 and x4 demonstrate thus bug beautifully. But in x2 the bug does not show up for me. So here we have a case where X3 and X4 have access to the exact same settings and so on that X2 does but have a bug that X2 does not or at least doesn't experience on my system. And X2 "isn't compatible with Windows 7" so you'd think it'd be the one showing a bug like this. So what the possible problem could be....you've got me.

Now, the bug displays (at least for me) only when both "Preview on Image" and "Shadow on new layer" are both turned on. If these two are not on at the same time you should not have a problem.

Two methods for doing this:

1) Just use the regular Preview windows in the dialog itself instead of previewing it on the image.

or

2) While inside the dialog make sure that "Shadow on new layer" is turned off until you have the shadow where you want itThis allows you to preview it on the image.

When you are ready to accept the change and you want the shadow to be on its own layer turn off the preview and turn on the "Shadow on new layer" option. This creates the shadow on the new layer without doubling it. It also prevents the bug from showing up the next time you use the filter because the "Preview on Image" option will be turned off. Then you turn off "Shadow on new layer" and turn on "Preview on Image" while inside the dialog again.

While it sounds like more work it's only a few mouse clicks more and I prefer to view on image.

It has never crashed on me or made ridiculous numbers of layers doing this. Bug reported, hopefully it'll be worked out soon.
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Re: Bug Crash X4: Drop shadow on new layer.

Post by flagpole »

that's some good tracking down Levi

i think the easiest workaround is just to add a new layer at the bottom. for me that solves it.

the only thing making me think it does it in X2 is that i'm confident i've been living with the bug for longer than 18 months (as in when X3 came out.) in that i know i was aware of some oddness happening before i fully understood what was causing it. and i've been proficient for a while. but i could very easily be wrong. maybe it started with X3.

incidentally i used Ashampoo Snap 4 to create the video. I've used a few of these over the years but it really is incredibly slick.
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Re: Bug Crash X4: Drop shadow on new layer.

Post by flagpole »

still there in SP2 / 14.2.0.1
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Re: Bug Crash X4: Drop shadow on new layer.

Post by hartpaul »

Interesting effect.
I could not get that on my version of PSP X4 but was able to get it on PSP X3.

It appears as if any action of the mouse to make an adjustment finishes with an automatic click of the OK but without closing the dialog box.


But it sems to behave as expected if you Make a layer, draw the line, duplicate, then working on that original layer do your drop shadow which can then be altered and moved without creating any more layers and when you click OK the shadow moves from that layer to the new layer below, so you have from top:
line dupe, line orig , drop shadow.
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Re: Bug Crash X4: Drop shadow on new layer.

Post by ADonahoo »

I rarely put a drop shadow on separate layer so I have never seen this before, but I can reproduce flagpole's bug in X4 after SP2 installed. it should not add layers until you press OK, but it does, and I ended up with 3 shadow layers after changing parameters twice. Apparently it's keeping the preview as the final. And I can't undo the drop shadow, nor does hiding the shadow layer get rid of them. I had to delete the original layer to get a blank canvas. Then adding my image a second time and applying the shadow on a separate layer works as it should. You can even fiddle with the parameters when opening the dialog box a second time. This program is getting more difficult to use rather than easier. :roll:
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