X4 has stopped working..

[Morph416]

I had been using X3 for quite a while, on this ancient machine... yet today, I downloaded X4 to see how much of a difference getting that program would be.

Installation went fine.

Program started up, asked me to put in my email address for registration confirmation.. no problem.

Loading screen: Paintshop Pro X4 has stopped working. I cannot get the program to load at all. All pre-required software and updates installed.

Here's a quick screen:




X3 still runs without issue, though I am also curious as to why that program weighs in at a 1.37GB total, and X4 is only 340MB? What's missing in X4 that takes up 1GB in X3?

[Kathy_9]

I'm wondering if Project Creator is part of the excess bulk in X3.

[LeviFiction]

I don't have Project Creator installed. But, it should be noted that X3 is also bigger than X2 which weighed in at 379MB and X3 didn't give us tremendous amounts of extras. They have also really streamlined some features and sped up certain areas so it's possible there was just way too much bulk in X3 to begin with, with out without Project Creator.

I have had that happen to me as well, have you tried resetting the workspace?

Shift + Click on the desktop icon to open PSP and it'll ask if you want to reset it.

[Morph416]

I have reset it as you suggested, goes back to the email confirmation screen, click Continue.. then it crashes again.

Tried all available compatibility options as well.... so something that the program requires to launch, it is having either problems launching those files, or something is incompatible.

[Morph416]

I tried what you had suggested.

It started the app process of wanting my registration email, but then went right back to crashing upon loading.

It seems that I obviously have some sort of driver running that may be causing the app to crash before loading... since all the other apps it requires don't belong to Corel, and are fully updated.

Of all the apps that I use that require those prerequisites, X4 is the only one that crashes.

I also tried submitting this question to email support, but all I get is "Case creation fail".

[ronzie]

Have you set up your security applications to allow PSPX4 and all of its components to access the Internet for sending and receiving? Sometimes the security application pop-ups regarding this do not show.

In Win 7 or Ultimate it might also be beneficial to on the shortcut the starts PSPX4 to set its property to run as admin so its gets to the user application folders and mail apps if needed.

[Morph416]

The crash occurred just after installation, and the program was given it's default access to the internet as I didn't add any of it's functions to the firewall.

There was no AV program interference, and I tried every compatibility option available. Though having to manually add this to "run as admin" doesn't coexist very well with the program supposedly being fully compatible with Windows 7. Meaning, I shouldn't have had to make any compatibility modifications to run the program.

Anyways... I appreciate the responses I have received.

I have uninstalled the program, and will just stick with my purchase of X3.

Again, thanks everyone!

[Ron P.]

The crash occurred just after installation, and the program was given it's default access to the internet as I didn't add any of it's functions to the firewall.

There was no AV program interference, and I tried every compatibility option available. Though having to manually add this to "run as admin" doesn't coexist very well with the program supposedly being fully compatible with Windows 7. Meaning, I shouldn't have had to make any compatibility modifications to run the program.

Again, thanks everyone!

Not completely true. Starting with Windows Vista, MicroSoft has greatly increased the security of the OS. Even if you are the only user, your user account is an Administrator, it still has less access. The OS maintains a System Admin account, which is where the Run as Admin comes in. Sometimes this System Admin thinks that you or programs you're trying to install should not be allowed to write to system critical areas of the hard drive. You will not see a lot of these. Windows hides the true location of these. Even what you can see as an Admin user, are really false locations.

You stated that there's no AV interference, if so how did you know this? What AV are you using? Some like Symantic (Norton) and McAfee are notorious for interfering with programs. Did you disable your AV while installing? Most of the time I have not had problems with this. I use the freebie from AVG, but I still disable it, the UAC, and sometimes Windows Defender, and also choose Run as Admin while installing. That way the installer gets full access without having to be interrupted. There's one more thing that I have had to do at times, and that is Exempt the installer and/or the program from D.E.P. (Data Execution Prevention). This is areal mean one. It will just flat prohibit a program from launching and not provide any indication it has done so. Excluding the program or installer has then allowed the program to run as it should. I prepared a short video tutorial for Exempting or Excluding programs from DEP. It can be viewed HERE

[charliechipthe1st]

hi there, that print screen added at the top is exactly what happens to mine and still is, i need your help on how to solve this problem

please help me????

[teknisyan]

Have you tried updating your DirectX? If not you can download it...

Direct X: http://on-msn.com/aLrk0j (WinXP)
Direct X: http://www.microsoft.com/Windows/window ... tx-11.aspx

[Brwoods]

I've been using X4 for almost a year now, it worked better than X3. Now I haven't used the program for about two weeks, yesterday, I was going to work with X4 again, but it didn't work! I'm getting the same error message as the image above... I've uninstalled the X4, reinstalled it, then uninstalled it again with the advices from Corel page, turned off the Avast - and it gives me the same error message after trying to open the program..

X2 and X3 are working, but I prefer X4, can anyone help me please?

[Brwoods]

Now I'm trying to uninstall all Corel products from my computer, maybe reinstalling X4 tomorrow to see if that helps