Pro X4 hangs/loops??

[densac]

Have just purchased , downloaded and installed Paintshop Pro X4 but it will not start up. It seems to be spending all its time in the thread TUnknownCorelmpk!ToolEventHandler. Have deinstalled and reinstalled a couple of times but with no luck. Am running the latest drivers for my video card etc.
Have used PSP since its shareware days but haven't had this sort of problem before. Anyone any suggestions??

[df]

I wish someone had an answer for you. If you were running Vista or Win7 I'd say turn off UAC, create an exception in DEP, run as admin, and maybe try the new user account trick. You don't have UAC, not sure about the rest. How much RAM do you have?

[densac]

Plenty of RAM..4Gb's...


OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name DENS-MACHINE
System Manufacturer System manufacturer
System Model System Product Name
System Type X86-based PC
Processor x86 Family 6 Model 30 Stepping 5 GenuineIntel ~2675 Mhz
BIOS Version/Date American Megatrends Inc. 2003, 14/12/2010
SMBIOS Version 2.6
Windows Directory E:\WINDOWS
System Directory E:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name DENS-MACHINE\Dennis
Time Zone Romance Daylight Time
Total Physical Memory 4,096.00 MB
Available Physical Memory 972.17 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 6.83 GB
Page File D:\pagefile.sys

[Ron P.]

Total Physical Memory 4,096.00 MB
Available Physical Memory 972.17 MB

While launching PSP you only have 972.17 MB of RAM available, out of 4 GB? What other programs, applications and utilities are you running? Something is really eating up your RAM.

[densac]

Sorry, those stats are from another point in time, not while PSP as running. I printed them just to give an indication of my configuration..Capture One was doing some batch processing at the time...

[densac]

Further to my earlier posts on this subject...

Having started Pro X4 I let it hang on the splash screen and after 30 mins of seemingly doing nothing the main PSP screen appeared and it was usable. On closing and starting again it came up in 10 - 15 secs. This seemed to continue and it would start up in anything up to 30 secs.
I have since deinstalled and reinstalled and it now sits on the splash screen with 'initializing palletes' and never going beyong that.....

[df]

Hmm, if you open Task Manager (Ctrl Shift Esc), right click the program icon and click Go To Process, then when the processes tab comes up the process that's highlighted will be for that program. Right click it, hover over or click Set Priority then set it to Above Normal. This will give the program priority over other things that are set to Normal, sometimes this helps. You'll only need to do this once (apparently) and the next time you open the file it will be back to normal.

You may also want to make sure that your firewall is letting PsiService_2.exe or Protexis through (although usually that results in an error without hanging).

[densac]

I seem to have got to the bottom of this problem...

I deinstalled and reinstalled the program once more....though, as it turns out the install was not the issue.

I then started PSP X4 and waited for nearly an hour before it brought up the home screenm the egg timer disappeared and I was able to use the product. During this hour I watched what PSP was doing using Process Monitor and realised that it was going through various preordained folders in order to build its database. The folders it was looking through were, as far as I was concerned, irrelevant.

When PSP finally became usable I removed these folders from the list that PSP chose to select and now everything appears to be working fine.

Rather than working in this fashion a better implementation would be for PSP to ignore any automatic cataloguing on start-up but, rather, give the user the choice of what folders to include on first use.......

[wgray]

I ran into the same problem…and found another solution

On first start after install PSP X4 would hang on the splash screen following the registration dialog. I let the system sit several times for several hours each time and did several uninstalls/reinstalls. Watching the process monitor, there was very little activity at all from PSP so it appeared as though PSP was blocking on some resource that it was failing to obtain access to. Thinking that PSP, during its scan to build the catalog, may be trying to access some network locations for which it didn’t have rights, I disconnected the system from the network and then PSP started up without delay. Reconnecting the network after the initial startup caused no further problems.

Even if PSP continues to scan folders to build the catalog on initial start-up, I think a simple dialog showing the folders being scanned would both provide some visual cue that they system is working as well as an indication of what it got stuck on if it fails at this stage.