X4 - The program has encountered an unspecified error

[perickson920]

I have VideoStudeo Pro x4 SP1 (ver 14.1.0.107) and get this error most everytime I try to play the project after adding just a few clips. It hasn't happened when playing individual clips. I am working with MTS files copied from my Sony HDR-CX160 HD Camcorder. The Sony manual describes them as "MPEG-4 AVC/H.264 AVCHD compatible (1080 60p/original format)". I know there have been other similar posts, but after reading them, I wasn't clear on what I might try to overcome this problem.

I completely uninstalled and reinstalled the program using VS_ Cleanup.exe. Without SP1, I did not get the "unspecified error" message. However, my PC would lock up every few minutes while I was working on the project. Once I added SP1, the lockups stopped, but the "unspecified error" messages returned. This also happened in X3. I upgraded to X4 in hopes the issue would go away.

I have opened a case with Corel, but haven't received a response yet. I have also seen questions on how to send the "Dump" files to Corel. Once you open a case, you can log in to review it, and then there is a link to add an attachment. When you click on it, it opens up a new message in your e-mail client addressed to MyCaseSupport@corel.com and the subject line is automatically populated with the case number followed by the case subject as entered during the original submisssion.

[teknisyan]

Not sure if this is related to the other “Unspecified Error”, but it may be worth a shot. You can follow the steps from this link.

http://corel.force.com/index/articles/e ... dio-Pro-X4

[perickson920]

Thank you for the reply, but your suggestion didn't work. My error occurs when playing back a project sortly after I start creating it, not when burning a DVD.

Nelson from Corel support made the same suggestion in an e-mail Monday, and asked me to send a NFO file if it didn't work. I sent that and another copy of the DMP file and haven't had any response since. I just paid $40 to upgrade to X4, but haven't been able to use the program.

One thing I have discovered: If I uninstall and reinstall X4 without SP1, I don't get the same error when playing projects, but my computer freezes every few minutes and requires a hard restart.

This is the error message I get.

I would appreciate any other suggestions anyone may have.

[perickson920]

I haven't gotten a reply yet to the latest NFO and DMP files I supplied to Corel tech support, but I found a solution through trial and error.

I went into VS Settings - Preferences - Performance and unchecked "Use Hardware Decoder acceleration" under Editing settings. After several hours of use, I haven't had any crashes.

[mcleod13]

THIS IS WHAT HAPPENS TO ME TOO.. I also use a Sony HD camcorder, the HXR-MC50U! This individual also uses a sony camcorder. Wonder if the issue is with the video created by the sony camcorder.

[Ken Berry]

... And have you tried the potential solution of unchecking harware acceleration as suggested above?

[mcleod13]

Yup, and it worked. Now I have another issue that i posted in the other thread and won't bother posting it here.