Installer will nor accept/recognize my serial number

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bdutton
Posts: 2
Joined: Mon Jul 25, 2011 1:20 am
operating_system: Vista Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUS rampage formula
processor: intel dual core duo
ram: 4GB
Video Card: Nvidia geforce 8500
sound_card: Rocketfish - 5.1-Channel PCI Sound Card
Hard_Drive_Capacity: 750GB
Monitor/Display Make & Model: Samsung 17" lcd

Installer will nor accept/recognize my serial number

Post by bdutton »

I have the original boxed version of Corel Video Studio Pro X2. Recently, my motherboard crashed and I had to install a new mother board and windows onto a new hard drive.

I tried installing the VS Pro X2 I had but the serial number on the sleeve of the cdrom is not being accepted. I am positive I registered it but the email is stuck on the old hard drive and I can't directly import my old messages.

Any help here would be appreciated.

CPU: Intel Dual Core Duo 4ghz
MEM: 4GB
Motherboard: Asus Rampage Formula
HD: 750GB
Video: Nvidia GeForce 8500
Sound Card: Rocketfish - 5.1-Channel PCI
Black Lab
Posts: 7429
Joined: Wed Dec 15, 2004 3:11 pm
operating_system: Windows 8
System_Drive: C
32bit or 64bit: 64 Bit
Location: Pottstown, Pennsylvania, USA

Re: Installer will nor accept/recognize my serial number

Post by Black Lab »

If you registered it you can log into your account at Corel.com to confirm.
bdutton
Posts: 2
Joined: Mon Jul 25, 2011 1:20 am
operating_system: Vista Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: ASUS rampage formula
processor: intel dual core duo
ram: 4GB
Video Card: Nvidia geforce 8500
sound_card: Rocketfish - 5.1-Channel PCI Sound Card
Hard_Drive_Capacity: 750GB
Monitor/Display Make & Model: Samsung 17" lcd

Re: Installer will nor accept/recognize my serial number

Post by bdutton »

Right after I posted this topic I tried getting a password reset on my registration account and that led me to my original registration info for the corel products I registered including the serial numbers!

I think this should be all cleared up tonight when I get home from work.
teknisyan
Posts: 2421
Joined: Wed Oct 06, 2010 4:18 pm
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Sony Corporation VAIO
processor: Intel Corel i5
ram: 4 GB
Video Card: ATI Mobility Radeon HD 5650
sound_card: Realtek HD Audio
Hard_Drive_Capacity: 500 GB
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Re: Installer will nor accept/recognize my serial number

Post by teknisyan »

I would have suggested to contact Corel Customer Support. But it looks like you should be in the clear.
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