VideoStudio x2 can't "see" or add valid media files

[karenmoor]

I have been using this program for a long time. Now, however, when clicking the dropdown to insert a media file, I am getting errors. Files that play fine in iTunes or WMP or other apps are being rejected. Example: Two different mp3 files, one downloaded from Amazon, another ripped from CD drive, one .avi file. Error messages: For mp3 "Unable to fine the file. Please check the name and location and try again. 16803:1:1." For avi "unable to open file. File reading error. 17101:1:42." Both files are well formed, play on other systems, easily discoverable and have file names/extensions that are well formed.

[Black Lab]

VS has long had problems with MP3 files. It is advised that you convert them to another type. WAV is probably the best.

As for your avi file, avi is a wrapper format and can contain literally hundreds of specific types. From the timeline or library right click on one and post the properties here.

Also, knowing your computer specs could help. Please complete that info via the user control panel.