Save as First Video Clip Error

[chinesevocal]

Hello,

I just purchased Video Studio Pro X4 and I'm hoping it wasn't the wrong decision. We do a lot of voice overs and wanted to start adding subtitling and audio swap to our list of services. Subtitling with the software has proven to be easy, as well as the audio swap. But I've just ran into a problem that I can't solve (I'm an audio guy through and through...but my video skills are low)

I've seen a couple posts with the same problem, but no solution. I've been given a video with the following specs:

Video Type: H.264 Baseline Profile Video
Total Frames: 6,356
Attributes: 24 bits, 1280 x 720
Frame rate: 25.000
Data rate: 4836 Kbps
Audio Type: MPEG AAC Audio
Audio Attributes: 48000 Hz, 16bit stereo

I easily swapped the original audio for ours and wanted to render the video exactly as it was given to me. However, when I try using the option: "Save as First Video Clip" it gives me the error:

"The frame size (1280 x 720) of the video file does not match the settings and therefore cannot be trimmed." 18706:1:1

This happens on both of my computers (Windows XP & 7). Am I missing some codecs...my video cards not up to snuff, or something else? Again, I know little about video.

In Settings, I tried changing the project properties to similar settings as the original video, but the highest frame size it will give me is 720 x 480; and 'user defined' is grayed out. Not sure if any of that matters at all.

Lastly, yes I can manually type in all the info in the Custom option and can successfully render a video with similar specs, but I was hoping to just use the "Save as First Video Clip" option. Any ideas why that's not working?

Thanks for any help you can offer.

Glenn

[Trevor Andrew]

Hi Glenn

Welcome to the forums

Your video file seems to be a Pal version using 25fps.
Yet in settings you indicate a NTSC frame size 720 x 480.
You should be able to change the Project Properties to show as Pal.???? (Alt+Enter---Edit---Compression tab----Media Type to Pal)

Can you tell us where you are or do you know if your program was installed using the correct TV standard Pal or Ntsc.

Having said that I wouldn’t have thought that installing to the wrong system would cause this problem.

[chinesevocal]

Hello Trevor,

Thanks for the quick reply. I changed to PAL as instructed and am still having the same problem.

I'm located in Taiwan, NTSC (choose Taiwan as my location when installing) but the video comes from Australia (I assume PAL).

Any other ideas of what the problem might be?

Thanks!

[Kingston]

For whatever reason, VideoStudio doesn't like that combination. I kept getting that same error message that you did. If the video is created with the Main profile instead of the Baseline profile, I can get it to work.

[chinesevocal]

I guess as long as I can manually get the video as close to possible as the original, then all is fine. I'll eventually figure out the ins and outs of video formats. As they say, if you do something long enough, you'll eventually get good at it. I think that was Warren Buffet?

Glenn