Videostudio X4 Pro SP1 crashes

[msp7fan]

alike without SP1

@Abiel,

again the question:
Where i can send the Error-Dump-files videostudio creates?

Unknwon error

I tried the contact via the Web-form, but never got any response from Corel.

Additional question:
Why videostudio pops up "Out of memory" (1,25 GB RAM in use by videostudio, when about 1,7 GB physical RAM are still available and for the temporary files about 200 GB)

Out of memory - Taskmanager results

At this point videostudio has grabbed only 950 MB odf RAM. Is there an internal limit independent of the free real physical or virtual memory?

Are there restrictions in the number of pictures (attributes and modifications), video (Mpeg-2), titles, smartsound objects and cross overs?

I always have trouble with videostudio - independent of the format: MPEG-2 or AVCHD.
The troubles increase, when i use Smartsound, pan&zoom

I have reduced the number of steps backwards from ten to five - which works better.

Why videostudio needs about 15 minutes to save a project?

I hope for an answer from the Corel-people

[Ron P.]

Martin,
I've noticed your post now, and have looked over Corel's website. It does appear that for some unknown reason, they have removed the ability to attach files, ie; sending the dump files.

I've emailed a Corel rep pointing this out, and requesting that he forward the problem to the appropriate personnel. Hopefully this will be corrected.

[yvonne chuang]

Hi Martin,

What is the file size for the dump file?
If it is few MB, then you can send it to me: yvonne.chuang@corel.com
If the size is over 10 MB, then please ftp to below link:

Username martin
Password Dgc04vV6
Expiration July 22nd, 2011
FTP connection Use a FTP client or click on ftp://twcfs.corel.com/

[msp7fan]

Thanks all for helping me.

Have send 6 *.DMP files created by videostudio x4 sp1.

To avoid, that vstudio runs out of memory (in its own sight i had to split one large project into 3 smaller ones. Thats nasty for DVD-output, but useful for AVCHD-output to address the 4 GB-problem on FAT32 media.

Just now i have another problem within such smaller 20 to 30 minutes projects.
Smartsound makes vstudio reactions very slow. I normally put the music at least to the project, but i thought i was ready, but was wrong.
Now it takes a long time until vstudio starts a preview (i changed to automatic pan and zoom) and now will review and modify, where the automatic don't meet my needs. Reducing the preview area is here not really helpful in my experience.

There is a tool called "trackmanager", but it don't allow me to deselect tracks which have content (in MSP7 that wasn't a problem).

Any ideas or hints?

[Ron P.]

SmartSound slowing things down has been noted before. About the only work around I'm aware of, is to convert your SmartSound to a WAV file, then use that in your project. There's a couple of ways to do it, one requires owning SonicFire Pro. I personally have SonicFire Pro 5, Scoring Edition.

With SonicFire Pro, you can actually use your video in SonicFire to customize your music to your video. You would need to first render your project to a video. I've done this a few times, rendering it to a temp or intermediate file, calling it something like pre-music. Then once I have my music tailored to it, I then render the music in SonicFire to a wav file. Then open my project and insert the WAV file. Just set some cue marks in VS, where you want your music. Then when you reopen your VS project, just put your WAV file at your cue mark(s).

The other would be just inserting your SmartSound in your VS project, making sure it fits where you want. Also save your project. Next set up a Preview Range, that is the length of your SmartSound music file. Then go to Share>Create Sound File, press the options button, and check Preview Range, instead of the default entire project. Once that's completed, close your project, and when it asks if you want to save the changes, make sure you select NO. Now re-open your project, and replace the SmartSound music with the one you just created as a WAV file. It should be in your Library, so you just drag it down and drop it in the audio track.

The track manager in VS is different from MSP. They have default tracks, Video Track, Overlay Track #1, Title Track #1, Voice Track, and Music Track #1, that can not be de-selected.

[msp7fan]

Ron,

thanks for your advices, but that i know and use since 2002 and i own an older version formerly called SmartSound Movie Maestro and some additional sound CDs.
That i used long time ago in Pinnacles Videostudio 7/8 and with MSP7 in the way you described. But I thought, there were some changes to the brighter side of life in between since 8 years

The track manager in VS is different from MSP. They have default tracks, Video Track, Overlay Track #1, Title Track #1, Voice Track, and Music Track #1, that can not be de-selected.

Poor management possibilities in my opinion.
But, does that mean: moving the smartsound track to another (Musik/Sound) track than #1 could solve the problem and would allow to cancel temporary the sound?

[Ron P.]

I'm not sure what you mean by temporarily canceling the sound. You can right-click on your audio clip and select mute. If you have several audio clips in an audio track, you must mute each one individually.

[msp7fan]

New postby Ron P. on Thu Jun 30, 2011 3:39 am
I'm not sure what you mean by temporarily canceling the sound. You can right-click on your audio clip and select mute. If you have several audio clips in an audio track, you must mute each one individually.

Ron,

the sound don't disturbs me. What me disturbs is the "slowlyness" with active SmartSound.
Therefore i'm looking for a solution to disable that sound track, what causes the trouble - alike the manner of MSP7.
The actual handling is a pain and poor marketing (IMHO), that there is no "software switch" to disable the smartsound functionality temporary during editing.

By the way. Do we have different versions of VS X4 SP1 or do you speek about another program?
I just looked very deep, but don't found any option for "Mute" after marking and "right-click" on any audio clip.

[Ron P.]

No we don't have different versions... I just have a bad memory.. VS does not provide the common mute option for the SmartSound tracks, which is not very smart..

I done a forum search and finally located the earlier posts about SmartSound slowing things down.
http://forum.corel.com/EN/viewtopic.php?p=68872#p68872
http://forum.corel.com/EN/viewtopic.php?p=67797#p67797

The only workaround back then was suggested by Jeff (Black Lab), which is to create a WAV file from your SmartSound tracks, and use the WAV files in place of those. There's other suggestions found in that post. However your PC is many times more powerful than those being used back then.

[msp7fan]

Ron,

thanks for your reply with links

The Smartsound-people have written to a user about 5 years ago:

I have run some tests and have only been able to come up with a slight delay. With that said, I am working with about 5 minutes of video on a fairly fast machine. What I suspect is happening is that you have much more than that on the timeline. Part of the SmartSound dynamic music resizing feature is that the file is created at the time you play the timeline preview. It is not until you render your project that the sound file is actually disconnected from the dynamic feature. This allows you to resize the file at any time during your editing process. The trade-off, it appears, is that it slows Ulead. Some of the other partners we have resolved this by creating a temporary sound file. I am not able to find out if Ulead is doing that or not.

Seems, that neither Ulead nor Corel are gone the described way to fix (alike others) that nasty problem.

By the way - regarding the crashes of videostudio X4 without and with SP1 i got (after sending in my project) the following answer from Corel:

The reason that I asked your environment is to ensure if it is memory consumption issue.
In XP 32bit environment, the system force each application to get at most around 1G memory, however, the AVCHD or BD would consume more memory for rendering while the project is more complicate or multiple HD video tracks overlapped.
That is why you have more memory, but VideoStudio just used around 1GB and caused random crashes.
In 64bit, the memory consumption can be more flexible, it can be up to 2GB and we also added extra handling to avoid the similar issue.
We have known this problem in 32bit machine and our engineering team is working on this to overcome this limitation.

For short term, I will recommend you to upgrade to 64bit environment, no matter it is XP, Vista or Wins7 or make the project less complicated.
For long term, we will release the fix to resolve this issue.

Nice - the problem is well known and already on the To-Do-list for fixes.

Because i cannot leave my 32bit environment without greater investments and in addition the loss of a lot of required functionality for my business within the next years, i have to wait for the fix.

[UncleBoo]

Because i cannot leave my 32bit environment without greater investments and in addition the loss of a lot of required functionality for my business within the next years, i have to wait for the fix.

Hi msp7fan,

I can't speak for 64-bit versions of XP or Vista, but 64-bit Win7 runs most 32-bit programs just fine. And for the few 32-bit programs that won't run, Win7 Pro supports a virtual version of XP.

So you may be able to have the best of both worlds.

HTH,
Uncle Boo

[msp7fan]

Hi UncleBoo,
thanks for your reply.

I can't speak for 64-bit versions of XP or Vista, but 64-bit Win7 runs most 32-bit programs just fine. And for the few 32-bit programs that won't run, Win7 Pro supports a virtual version of XP.
So you may be able to have the best of both worlds.

For a lot of "normal" people that my be true, but i use for my business and private some expensive hard- and software (commercial) in my network, what don't will run within that emulated environment flawlessly.

Therefor i have to wait on Corel for a fix of the known, but ignored problem

[Rob717]

After VideoStudio crashes have you checked the Windows Event Viewer?

How to View Event Logs
To open Event Viewer, follow these steps:
Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in.
In the console tree, click Event Viewer.

What you are looking for in the event viewer is the faulting module, the faulting application should be vstudio.exe and then a version number 14.0.0 (or something like that.)

Post the info and that will help troubleshoot the issue.

[immerjan]

My Videostudio doesn't exactly "crash", but it gives me the same error message as seen on the first post of this thread, AFTER I clicked on the "close" button.
I think it must have to do with one file (or rather the miniature picture of it) that would cause a crash. I managed to remove it and the program runs fine, but when I close it the program always requests me to send a dump file to Corel.
Somehow I can log onto their website, but I don't get any further than that, the usual e-mail form won't let me attach a file (like with the first poster) and doesn't even let me send the form because when I click "weiter" (German for "continue") the same form will reappear - empty!
Any suggestions on what I can do a. to avoid the crash message and b. to log onto Corel correctly again so that I can see all my registered products?

Thanks very much

Jan

[Ron P.]

Since Corel in their infinite wisdom chose to remove from their website,the ability to send the dump files, I would suggest doing as Yvonne Chang (Product Manager for VS) suggested in her post above. Her email address is given by her in her post.

Not sure what can be done to avoid that message, and I think that's why Yvonne is interested in the dump file. You should be able to go to Corel's website, and log into your account from their landing page.. http://corel.com Just click on the Sign-in link found at the top.