not enough memory...no way!!

[okiebirdnerd]

Okay I closed X2 and did the shift thing to reset....got it to look the way I wanted. Opened any photo, auto unsharpen then did an auto noise remover or something and got an error to the right...screen capture showing error...I'm not sure I want to fool with X3...not sure what I need to do to X2.

[okiebirdnerd]

I have been out of town and haven’t been able to deal with my X2 PC problem. Since I took it back to default settings didn’t help I thought I’d reinstall X2 now that I have some time.
I have a question about X3, can you edit HD video with X3? My T3I Canon camera movies are .mov H.264 codec a variation of AVCHD. When I reinstall my X2 I’ll have to see if my memory problem is cured. I need to do a HD presentation and my windows live movie isn’t working for HD video.
Thanks in advance!

[tomkinsrichard]

I have a computer, recently upgrade from Windows 7 to Windows 10. I have the most up to date version of PaintShop Pro X7.
I was working with an image, and got the message, not enough memory.

I am using the 64 bit version of PaintShop Pro, I have 8GB of physical memory and Windows 10 is 64 bit.

now, when we take the physical memory, 8GB and my page file 50GB, I effectively have 58GB of memory available and having a 12MPixel JPG open with a selection and two mask layers and not having enough memory definitely sounds like a COREL BUG!!!!!!!!!!!!!

THIS IS THE SECOND BUG I AM REPORTING TO COREL.

OF COURSE, LIKE MICROSOFT, COREL IS IGNORING ME.

I gave up and deleted all my images.

[hartpaul]

Hi tomkinsrichard,

This has been an addition to an old thread (2011) by okiebirdnerd.
Both reported a lack of memory error on with X2 and the other with PSP X7.

My computer Windows 7 pro Laptop with 6 Gb mem available and 1 Tb HDD
PSP X2 version 12.5
PSP X7 cersion 17.3.0.30 x 64

I have just repeated okeibirds actions using PSP X2 with a 21 Mp image - 5616 x 3744 pixels (as well as 6 other images loaded to the workspace) - unsharp mask, tiny crop, and small resize (could type in values) to 5590 x 3683 (received a warning message that this takes a lot of memory and did I wish to continue. Clicked yes and all went well. Then saved with a different name and save went OK. No problems at all.

I then tried to duplicate some of tomkinsrichard's efforts. Again loaded 7 x 21 Mp images. Duplicated layer, aplied a mask layer, using paintbrush tool painted in black in a small area, made a freehand selection , did a hue saturation lightness adjustment mask , another freehand selection, another Levels Adjustment layer (mask), and another Curves adjustment layer (mask) . I did note it paused to write a temp psp file for a moment, but no crash / bug whatsoever.

Now this is not on Windows 10 and I have delayed installing Windows 10 but will eventually do so and try and test there as well.

Before you should report something as a bug you should clearly list the steps you are doing and have others with the same setup duplicate those steps and also get that same problem.

You should also do testing to find out when the bug first occurs. eg you are using a 12 Mp image which is about 4000 x 3000 pixel image. Does the same problem occur with say a 400 x 300 pixel image, how about a 2000 x 1500 pixel image. When does it first appear ? Or does it always occur and the size of the image is irrelevant.

[tomkinsrichard]

Don't give me so much malarky.

If you understood the whole point of 64 bit addressing, you'd know that when a 64 bit application running on a 64 bit operating system, with 8GB of memory says that it ran out of memory, it's "A BUG!"

I've been in the computer world since the dawn of time, well, tubes, and I can tell you, without a doubt, when PaintShop Pro X7 says it ran out of memory and I have 5.8GB of memory available to use, and I can start up other 64 bit applications and run them whiel PaintShop Pro X7 still says it has no memory left, then, "IT'S A BUG!"

[brucet]

My only comment on the subject is, that if it was a 'bug', why is nobody else having the same issues? Even if there are some other folks having a similar issue why hasn't this forum and others lit up with complains?

regards

[Ken Berry]

THIS IS THE SECOND BUG I AM REPORTING TO COREL.

If you mean that by reporting it here, you are reporting it to Corel, you are mistaken. This is a user to user forum. None of us here work for Corel. We are just users like you who volunteer our time to try to help other users...

[tomkinsrichard]

Oh crap. Well, I guess that means that Corel has no interest in fixing bugs. If they did have an interest, they would actively participate in these forums or open a suitable communications path to their engineering teams.

[LeviFiction]

http://corel.force.com/support/reportabug

There, a form for reporting bugs.

Found in their Knowledgebase here is an article "how do you report a product defect" - http://howto.corel.com/en/c/How_do_you_ ... uct_defect

If you have a corel.com account you'll want to fill out the form with that same email address you used with your Corel.com account.

[rondo]

Many unknowns still with Windows 10- while Corel may say software is compatible doesn't mean it is- they really haven't had time to test fully. They will not fix or patch any version except X8, and even then they may not get it all worked out until the release of PSP X9. Many users on Painter Forum have had troubles with Painter 2016 and Windows 10- from installing to program issues.

I use PSP X6 64 bit now, and in Preference, Display and Caching they finally allowed selection of an external drive to use as a scratch disc- prior versions were limited to internal drives. Best to use an external drive that doesn't have the OS on it for scratch disc. May or may not help.

Prior to PSP X6 64 bit I used the Large Address Aware on x2, X3, X4 & X5 and had no memory related issues- EVER.

[LeviFiction]

If you had an eSata port you could also use an external drive as a scratch disk. They had originally reasoned that USB disks were too slow to handle being proper scratch disks. I even used RAM disks for a time.

[tomkinsrichard]

Rondo,

Nice of you to stick up for Corel, but you're wrong about the testing stuff.

I worked for DEC, we ported Windows NT to Alpha. A former DEC engineer, Dave Cutler, is the guy that did NT, as well as VMS and RSX, both at DEC.

In any event, developers have access to Microsoft products for development and testing a year before there's even a hint of the product in the community. Then the testing community get's it and by the time it's released, it's 1.5 to 2 years after implementation, testing, debug and refinement.

Corel had Windows 10 back in 2013. If they had waited until 2015 to start work with it, that would be corporate suicide.

Most likely, Corel has taken a similar approach to their product and decided that they don't really need to make it better, cause people will buy anything from them as long as it's another digit in the product name sequence. X3 to X9, indeed? Windows 10? heck, OS X????

Unfortunately for the consumer it's all been reduced to dick head marketing.

[brucet]

tomkinsrichard it seems you have made up your mind regardless. Seems little point on continuing with Corels 'rubbish'. I suggest you move on.

While every bit of software ever put on the market has some sort of 'bug' that 'bug's' relevance needs to be kept in perspective. While a 'bug' maybe important to some many many others don't have the same issue. So the sad reality is that while it may be important to a particular user and while many others have no issue then I guess little will be done about the 'bug'.

regards

[hartpaul]

OK an update:
Have just installed Win 10 on a Toshiba Satellite Pro M300 with 3 Gb Ram . Its reviews show that it came out about 2008, so 7 years old.
No problems with the update to Windows 10.
Discovered it even runs Jasc PSP 8 from over 10 years ago (2003).

Loaded up Windows 7 which was installed on the laptop as a Windows 7 and was maintained through the conversion to Windows 10.
No problems, loaded immediately.
Loaded a 21 Mp image 5616 x 3744 image
duplicated the layer
Made a new raster layer between the two images and filled with blue
New Mask layer Show all. used Paint brush with black and painted on top image to show some of the blue below.
Made a freehand selection about 1/8 of the area.
Added a HSL adjustment mask layer
Added a curves adjustment layer.
At this stage I have exceeded tomkinsrichard's specifications. No message complaining about lack of memory and on that system I should get it if there is a prevalent bug in PSP X7.
Once again I suggested to the poster that he check with smaller images and see if it occurs with them and not just large images. ie is there a limit or does it always occur no matter what the size of the image . If he is going to approach Cortel complaining about a bug then he must be able to reproduce it on a number of different system and also give steps and specifications to always repeat and produce that result.
As Brucet mentions if it was a bug then it there would be many more complaining about that error message.
This then brings us to a problem with the poster's system and perhaps the installation or conflict with other programs. It would be good if he could find someone else with the same problem to compare systems and programs with. Otherwise Corel would not be interested and it would not be economical to investigate a possible "bug" that only causes problems with one in a million users.

[rondo]

tomkinsrichard-

I wasn't sticking up for Corel- in fact my comments were criticisms. Yes they had time to test on Windows 10 but didn't take it or do it thoroughly. Each new version of any Corel software I try is a gamble- too many problems reported with simple installation and registration, to strange system specific bugs- all problems that are minimal with their competitors.
Support is a joke- and a shame- geared towards selling you faster service, and even then your problem might not be resolved. Many just opt for a refund before their 30 days is up rather than go through the hassle.

Users that stick with their products, despite the problems, like the software when it works. The company however leaves much to be desired.