PSP X2 Reinstall Issue

[shonstain]

I had Paint Shop Pro Photo Ultimate installed on my XP Pro computer. I got the patch for PSP X2 and applied it and was doing some work and then something happened and the program crashed so I decided to Uninstall PSP X2 and now I can't reload it on my computer. I removed all references to PSP X2 from the Registry and it still won't load. I insert the disk and it acts like it's going to load but then I get the following Windows Installer message: "This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package."

What do I do now? Is this a Paint Shop Pro Photo issue or a Windows issue? I really don't know what to do and hoping someone here can help me out with this Reinstall Issue.

[Ron P.]

Welcome to the forums,

"This patch package could not be opened.

By the error message it seems that you are clicking on a Service Pack install file, not the main program install file. You must re-install the main program first.

[shonstain]

I have clicked on anything that looks like a application installed for PSPX2 on the DVD: Installer.exe, psppx2.msi, setupexe, msi31.exe, autorun.exe and all give the "Patch package could not be opened" error message.

[teknisyan]

If you ordered the disc installer then you may need to use the disc to install the program, if you originally ordered a download edition then you can redownload the installer by logging-in to your Corel.com account and access your order section.

You can access this KB for additional information: http://corel.force.com/index/articles/e ... d-My-Order

[shonstain]

I have the DVD but nothing works -- It was a boxed gift from someone else. I've gone back to PaintShop Pro X since I can't get this issue resolved!