Clip not working; are there specific X3 codecs to update?

[misterbk]

Greetings,

I recently purchased a royalty free mpg clip to use in a project and the clip plays fine until I upload it to my project. It goes from color to B/W and is distorted. I contacted the vendor who said I need to update codecs in my editing software. I have the most recent X3 updates installed but still having the issue. Does anyone have any idea what is happening? Thanks in advance for any and all help!

[Ron P.]

Please click HERE and complete the information that is currently completed as XXXXX

sys_info.jpg (17.07 KiB) Viewed 4569 times

What are the properties of your royalty free mpg clip? With the clip in the timeline or library, right-click on it, select Properties and post them here.

[misterbk]

Thanks for getting back; the properties are: mpg file; 2.37 MB (2,492,416 bytes).

Also, I wanted to complete the form but when I went to the recommended website to fill in the info I didn't know I wasn't quite sure what to do?

[teknisyan]

If you want to know what codecs you need to install or update.

Here are some of the codecs that you may want to install.
RealPlayer: http://www.real.com/
DivX: http://www.divx.com/en/software/divx-plus/codec-pack
XviD: http://downloads.xvid.org/downloads/xvidcore-1.3.1.zip
Windows Media Player: http://windows.microsoft.com/en-US/wind ... dia-player or just download the Windows Encoder at http://www.microsoft.com/expression/pro ... rview.aspx
QuickTime: http://www.apple.com/quicktime/download/
Direct X: http://on-msn.com/aLrk0j (WinXP)
Direct X: http://www.microsoft.com/Windows/window ... tx-11.aspx