"Error loading from stream" Startup problem.

[Duck]

Hi there!

I bought a full copy of Videostudio Pro X4 about a month ago after experimenting with the trial version for a good while, and it was all running smoothly until I was adding some rain effects to a rather large movie, and it said something along the lines of not enough space to load something, and then all the FX thumbnails disappeared. When i closed the program and tried to reopen it, it said "Error loading from stream" followed by a "Videostudio Pro has encountered an unspecific error and needs to close, please contact Corel Support and include a copy of the Dump file.". And now every time I try to load the program it gives me this error, and thats without loading the actual project that the file had the initial error on. All the files within the folder were captured via VS either as Video or as Stop-Motion so are under the default settings as I havent changed them or converted them atall.

I cant find anything on the knowledge base about this, and neither on these forums. I'm unsure how I send the Dump File, which I have found to Corel? I'm abit confused from the warranty support bit of the page where it says about having a one-off chance to contact them? So obviously I dont want to mess up my one chance so thought I'd check here what to do next!

A re-install of the program seems the logical next step but will I lose my project?

[AussieTX]

Without opening VS go to your project folder and is the project there?
It should be in the "My Projects" folder located under the "Corel Video Studio" folder location in the "My Documents" folder
If so you might want to move it to another location if you are going to do the full manual uninstall that I believe is on the Corel web site in their knowledge base.

[BrianCee]

I am afraid you need to do a full manual un-install of VideoStudio then do a clean install.

Instructions for the manual un-install of VideoStudio can be found in the Corel knowledgebase here :-

http://corel.force.com/index/articles/e ... 000000L0Do


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[vdcauter]

Go to C:\users\[your user name]\AppData\Roaming\Ulead Systems\Corel VideoStudio Pro\14.0\ and delete all its contents.Open VS and the program will wait a little longer to open while it rebuilds the directory. After that everything should be fine.
Note : Only the default directories will appear now and every custom directory with their thumbnails will have disappeared. Your *.VSP project files still exist because they are kept in another directory : C:\Libraries\documents\Corel VideoStudio Pro\My Projects. Do NOT delete this one!
This method is a lot easier and faster than reinstalling everything.