Install Error

[boobooknook]

Hi Folk,

When installing PSPPro X3 ultimate for the first time (today purchase) I receive an error saying PSP is not Microsoft Digitally Signed and it aborts with a "Contact your Administrator" message. I am logged on as the administrator. I am running XP Pro Service Pack3 build 2600. Other details of the PC are:

Advice on how to get around this would be appreciated. Many thanks, Boobooknook

Operating System System Model
Windows XP Professional Service Pack 3 (build 2600)
Install Language: English (United States)
System Locale: English (United States) TOSHIBA Satellite A100 PSAA8A-1HQ03R
System Serial Number: X6206069Q
Enclosure Type: Other
Processor a Main Circuit Board b
1.73 gigahertz Intel Core Duo
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache
Multi-core (2 total)
Not hyper-threaded Board: Intel Corporation CAPELL VALLEY(NAPA) CRB
BIOS: Phoenix Technologies LTD 6.00 07/12/2007
Drives Memory Modules c,d
2100.42 Gigabytes Usable Hard Drive Capacity
1999.43 Gigabytes Hard Drive Free Space

MATSHITA DVD-RAM UJ-841S [Optical drive]

LaCie HardDrive Quadra [Hard drive] (2000.40 GB) -- drive 1, s/n 00D04BAB080BA25A, rev CC34, SMART Status: Healthy
WDC WD1000BEVS-22LAT0 [Hard drive] (100.03 GB) -- drive 0, s/n WD-WXE506803548, rev 01.06M01, SMART Status: Healthy 2038 Megabytes Usable Installed Memory

Slot 'M1' has 1024 MB
Slot 'M2' has 1024 MB
Local Drive Volumes

c: (NTFS on drive 0) 100.03 GB 57.68 GB free
e: (NTFS on drive 1) 2000.40 GB 1941.75 GB free

[teknisyan]

Hello boobooknook,

You should not be getting that when installing PSP X3 using a disc but if you do, it can be a problem for something else.

You can try to these steps.

1 : right click My Computer
2 : Choose hardware
3 : Driver signing
4 : Choose Ignore or Warn (I think actually it stands on block)

Just is as system default then restart the computer and reinstall PSP X3. If the problem persists, you may want to contact Corel Customer Support.

[boobooknook]

Many thanks for your response. That would be a good start however I did have it already set. Corel came back to me and offered the following list of actions. I performed them and all is okay now. I have posted them as it should hopefully help others. Again, many thanks for your response. It too will be of assistance to others.

The steps from Corel were:

1.) Please visit http://search.microsoft.com/ then manually search, download and install the following updates:

2.) DirectX End-User Runtime
3.) Microsoft Visual C++ 2005 (x86)
4.) Microsoft Visual C++ 2005 SP1 (x86)
5.) Microsoft Visual C++ 2008 (x86)
6.) Microsoft Visual C++ 2008 SP1 (x86)
7.) Microsoft .NET Framework 3.5 SP1
8.) MSXML 4.0 Service Pack 3 (Microsoft XML Core Services)

9.) Search for the latest updates via Windows update and get all the critical updates released by Microsoft. It is very important that your Windows is updated: http://windowsupdate.microsoft.com/

10.) Afterwards, reboot your computer. Once restarted, check if you are running the latest video drivers for your video card. If you have an older version, download the latest video driver (a reboot may be required).

For NVIDIA users, get the latest driver here: http://www.nvidia.com/Download/index.aspx?lang=en-us
For AMD-ATI users, get the latest driver here: http://support.amd.com/us/gpudownload/Pages/index.aspx
For Intel users, get the latest driver here: http://www.intel.com/support/graphics/detect.htm

11.) Run the software.

Regards, boobooknook