videostudio x4 dvd burner not recognized

[dalelaam]

I am using the trial version of vx4. All is ok until I go to the create dvd page. The burner drive has no device listed. Create to disc is shaded out. I am able to burn discs with other programs. Any tips.

[mitchell65]

You don't say where you are located but do you by chance use a USB dongle for your internet connection?

[Black Lab]

What does how his Internet is connected have to do with his burner being recognized?

[mitchell65]

I Googled the problem and found that it was quite widespread amongst Vista users which the OP is. One solution that worked for a number of people was as follows;

Quote from a Forum; Re: [Another Video Editor] will not recognize my DVD burner
Answer= I picked the easiest option first and removed my broadband pre-paid USB key and hey presto the burner was back.

I thought it might be worth a try but if you think not I will happily remove the post!

[dalelaam]

I tried removing the USB for Internet but that did not work. Thank you anyway.

[BrianCee]

Perhaps it may help us solve the problem if we knew the properties of the video which you are importing to the burn module - is it a DVD compatible format - also do you use the 'Preview' function in the burn module - I have noticed that if I go straight from the preview to the burn page sometimes all the functions in there are not available and I sometimes have to go 'back' from preview and then 'next' to the burn page.