PSP x3 (trial) crashing at Updating Cache Settings

[nsrush83]

I downloaded the X3 trial after my XI stopped working. The first time I opened it, it worked fine..after that it does the 'Not Responding' thing when it gets to the Updating Cache Settings.. Please help!

[Tim Morrison]

See http://sn.im/orgcache. This is a Corel Knowledgebase article about deleting the Organizer database. I normally try to avoid posting shortened URLs, but at the moment the knowledgebase is being upgraded and the links are absolutely huge.
You will see instructions there for deleting both the PSPP XI and X2 databases. The X3 database is the same as the X2 one. You should delete both your old XI one, which is probably damaged, and the X3 one. When you install X3, it uses any older XI database it finds as the starting point for creating its own and will inherit the corruption of the original.
After you delete those databases, you should find that PSP starts OK, and will make a new Organizer cache. You'll most likely find that XI works again. If you haven't already done it, update XI to version 11.20, which will help prevent the problem from reoccurring. (You'll find the XI patch at http://www.corel.com/servlet/Satellite/ ... 7273621383)

[nsrush83]

I have already done that...It is still doing it..

[Edgar Corel NA]

Hi nsrush83,

Have you tried to do the suggestions in these Knowledge Base links? >>

000003993 - Paint Shop Pro hangs or freezes when trying to install or run.
http://corel.force.com/index/articles/e ... all-or-run
000004231 - Paint Shop Pro Photo freezes on 'Updating cache settings'
http://corel.force.com/index/articles/e ... e-settings

[df]

nsrush83 Corel has come out with 4 patches. I would install all 4 in order. Patch 2 should include patch 1 though.

http://www.corel.com/servlet/Satellite/ ... 9872271743

You may also try starting PSP X3, press Ctrl + Shift + Esc, navigate to the Processes tab, find MediaCataloger and end the process. I've gone so far as to find the program and rename it so that PSP won't start with it running.