Claims an existing copy of VideoStudio Pro X4 already exists

[dwoods]

"Claims an existing copy of VideoStudio Pro X4 already exists"
Three attempts at installing VideoStudio Pro X4 stall at the same point - some 2/3 the way through the installation process - and delivery me to the assertion that a copy already exuists.
WELL, it doesn't!!
I've very carefully cvhecked all my programs and "it's not there"
So what do I do now! ??
Answer: I write here and slightly hope to be relieved of my problem by some knowing friend.
So here goes .......
Dr. David Woods (by the way!)

[skier-hughes]

I don't know the answer, but I'll ask a few clarifying questions that the answers to may help others for you.

Have you ever had a version of VS installed before?
Did you install a trial version?
What is the exact point that it fails?
Does it give any other message?
Are you installing a downloaded copy or an actual disc copy?
If a download, try downloading again to see if the file got corrupted.
Do you have any other Corel/Ulead programmes?

Have you run through the clean uninstall process, http://forum.corel.com/EN/viewtopic.php?f=48&t=35007 this may help to clear any remants of an old version or something that may be blocking the installation process.

Have you checked to see if any antivrius or firewall that is running is not blocking installation?

[teknisyan]

Hello dwoods,

Before attempting to install the program again, you may want to manually remove all VS X4 related files from your computer. You can follow these steps.

Run and download the VSX4 CleanUp tool : ftp://ULQPBRY2:2ECSVEGZ@Private.ulead.c ... leanup.zip, if then just to verify try to follow the steps below to manually remove all files.

1.) Go to Windows Directory; delete the following folders/directories:
a. C:\Program Files\Corel\Corel VideoStudio Pro X4
i. For Windows XP -->
1. C:\Documents and Settings\[YOUR USERNAME]\application data\Ulead Systems\Corel VideoStudio Pro\14.0
ii. For Windows Vista/7 -->
1. C:\Users\[YOUR USERNAME]\AppData\Roaming\Ulead Systems\Corel VideoStudio Pro\14.0
2.) Go to Start >> Run and then type: regedit
3.) Hit "OK" to launch Regedit window.
4.) Go to "My Computer\HKEY_CURRENT_USER\Software\Ulead Systems\Corel VideoStudio Pro"; delete the folder "14.0"
5.) Go to ""My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Ulead Systems\Corel VideoStudio Pro""; delete the folder ""14.0""
6.) Go to HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > CurrentVersion > Installer > UserData > S-1-5-18 > Products;
7.) Locate and delete the following keys that corresponds to Ulead VideoStudio Pro X4 (14.0.0.342):
a. 13C209AAD94B8064CBFC5291BE7727D2
b.1EBCE48B5DE668E44BBAFD643D2414F1
c. 236E09933C2452A4DAFF11103E6DDD74
d. 42CAF78BD379F4A4FA4C55F59BB523BD
e. 5FCB9D8DF5F0F3D44872467B36F239EB
f. 8048774C8623EC54EA5177D271931A1F
g. AEE7106C15E9921448ABFE9A25E0968D
h. B9E7C4CC62B4D8D4086704FC07A8F94A
i. BEB5210B1376AF3488AD6BD4B73DDAD2
j. CF79886DD8E7948418A927B6429817C3
k. ED58F70D1F224BF43B1D04F22DC28407
8.) Go to HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > CurrentVersion > Uninstall;
9.) Locate and delete the following keys enclosed in curly brackets that corresponds to Ulead VideoStudio Pro X4 (14.0.0.342):
a. {AA902C31-B49D-4608-BCCF-2519EB77722D}
b. {3990E632-42C3-4A25-ADFF-1101E3D6DD47}
c. {AA902C31-B49D-4608-BCCF-2519EB77722D}
d. {B0125BEB-6731-43FA-88DA-B64D7BD3AD2D}
e. {B84ECBE1-6ED5-4E86-B4AB-DF46D342411F}
f. {B87FAC24-973D-4A4F-AFC4-555FB95B32DB}
g. {C4778408-3268-45CE-AE15-772D1739A1F1}
h. {C6017EEA-9E51-4129-84BA-EFA9520E69D8}
i. {CC4C7E9B-4B26-4D8D-8076-40CF708A9FA4}
j. {D07F85DE-22F1-4FB4-B3D1-402FD22C4870}
k. {D68897FC-7E8D-4849-819A-726B2489713C}
l. {D8D9BCF5-0F5F-4D3F-8427-64B7632F93BE}
10.) Close the Regedit.
11.) Clean up temporary files and Recycle Bin by launching the Disk Cleanup from Start menu >> Programs >> Accessories >> System Tools >> Disk Cleanup.
12.) Restart your computer.
13.) Re-install VideoStudio Pro X4.

[AMCooper63]

I have Video Studio x4 Ultimate. I installed the software (long time Corel users, many previous versions of Video Studio, DVD MF, Office) The install didn't go well. Not short cuts, no executable file in the install directory. I attempted to install again. The product only gave the option to uninstall. So I attempted to uninstall. When it near the end, it say it is only valid for products that are installed and says no changes have occurred to my system. So I can't uninstall or install the product.

I also can't download the clean up program. The download prompts for a user name and password. Not one of the registry keys exist in my Windows 7x64 pro system.

[Ron P.]

Abiel's post is dated back to March. What I've found is that the ftp links expire in a short time, which appears to be the case. I get a 530 error, not logged in. The link for the VS X4 cleanup utility is found in Corel's KB, HERE

[AMCooper63]

Thanks. That fixed my problem.