PSP Ultimate Photo X2 - Re Install Hangs

[adrianwhyte]

My PSPX2 stopped working - would not load up - so I uninstalled it and tried to reinstall it. When trying to install the install wizard status gets to almost the end and then hangs for hours (overnight). The only way to take control of the PC is to stop the install via Windows Task Manager. I have chatted to support and tried the various ideas they suggeted without success. Since then I have been unable to chat to them on line - it doesnt appear to be available. I have attached the transcript of the chat which we terminated due to me requiring to reboot my pc...


10:53:09 PM [Adrian] I have PSP Photo X2 Ultimate and needed to uninstall it when I try to reinstall it the process hangs and I need to stop the install process using Ctrl Alt del and selecting PSP & end process. I have tried many times without success.
10:53:22 PM [Reste] Hello, my name is Reste. Welcome to Corel Customer Service.
10:53:38 PM [Reste] Hi Adrian! Nice to meet you online!
10:53:39 PM [Adrian] Hello my name is Adrian.
10:54:41 PM [Adrian] Any suggestions as to what I can do - I am fairly PC literate
11:00:51 PM [Reste] Are you getting any error message?
11:01:22 PM [Adrian] No error messages at all - just hangs for hours if left.
11:02:42 PM [Reste]
Please see the following Knowledge Base article for information on addressing this issue:
Title: Paint Shop Pro hangs or freezes when trying to install or run.
Answer ID: 758921
http://corel.custhelp.com/cgi-bin/corel ... qid=758921

11:08:54 PM [Adrian] I have read this fix and it does not apply since I dont have a nVidia card - I have a Radeon 1600/1650 series graphics card & ATI drivers
11:09:29 PM [Reste] Okay, you can still update the drivers of your video card.
11:10:07 PM [Adrian] The ones installed are the latest available for the card
11:12:35 PM [Reste]
You may need to remove and reinstall Corel Paint Shop Pro Photo X2 from the Add/Remove programs then download and install the update patch. This error usually indicates a previously failed installation or update, and it may indicate a corrupted installation cache on the current system. Please see the following Knowledge Base article for information on addressing this issue:
Title: Completely uninstalling and reinstalling Paint Shop Pro Photo
Answer ID: 762149
http://corel.custhelp.com/cgi-bin/corel ... qid=762149
You can now install a fresh copy of the program from the original DVD installer along with the other Bonus software then try to update from within the program.

11:16:08 PM [Adrian] Will try this and advise. May take a little time...
11:17:27 PM [Reste] If you are still experiencing technical difficulties with the software; please phone our Toll-Free technical support line directly at 0800 376 9271. (Mon-Fri 9am-5pm GMT). You are also eligible to upgrade to Paint Shop Photo Pro X3 Ultimate.
11:20:51 PM [Adrian] Got a splash screen message - cannot remove CorelI/O Monitor.exe programme in use - or something similar. I have looked and this is running in Windows Task manager - Shall I end it ?
11:21:13 PM [Reste] Yes, please end the process first.
11:22:52 PM [Adrian] Done this & it has deleted many files - I shall tray and re-install - should I reboot 1st
11:24:18 PM [Reste] Yes, you need to reboot your computer first.
11:24:56 PM [Adrian] Thanks for help - hopefully this will fix it..

[teknisyan]

Hello adrianwhyte,
You may want update your Windows XP to the latest Service Pack. Also if you have an anti-virus and anti-spyware, you may want to disable them as well as the UAC or temporary disable the Data Execution Prevention.

Here's what you can do.
1. Open "Control Panel" from the "Start" menu.
2. Double-click or open "System" (in Classic View). This will open the "System Properties" dialog box. You can also open the "System Properties" dialog box by right clicking on "My Computer" then selecting "Properties".
3. Go to the "Advanced" tab and click on the [Settings] button under the "Performance" section.
4. Go to the "Data Execution Prevention" tab.
5. Choose the second option which is "Turn on DEP for all except..."
6. If "" is still not on the list, click on [Add] then browse for the "" executable file from the "Program Files".
7. Apply the changes then click "Ok".

From Microsoft:
To monitor your programs, hardware-enforced DEP tracks memory locations declared as "non-executable". To help prevent malicious code, when memory is declared "non-executable" and a program tries to execute code from the memory, Windows will close that program. This occurs whether the code is malicious or not.

To get the complete information about DEP, visit the Microsoft site:
http://www.microsoft.com/technet/securi ... cnfxp.mspx

[adrianwhyte]

Abiel,

Tried what you suggested on the partly installed PSPPU X2 and run the install again to try the repair option to fix the previous install attempt - the repair option runs and finishes but the programme PSPPU X2 does not (and uses most of the pc resouces until I end it). I then did a complete unistall using the PSP utility in Answer ID: 762149 and rebooted the machine and again tried an install, alas as previous this again hung the pc - needing a Task Manager "Corel PSP..." End Process intervention after say 30 mins.
I have XP Pro with SP3 and all the recent updates installed. Something I am not sure about is the UAC you mention.

I did as you suggest also disable the N360 V5 firewall and AV autoprotect before install.

Is the uninstall thorough or does it need a Registry clean up. If so can you detail the registry tree/ keys et that need tobe cleared out.

What is annoying is that it install 1st time a year or so ago and worked untill recently.