Help Please... "an unspecified error has occurred"

[willandmae]

Greetings everyone.

Thank you for taking the time to read my plea for help. I installed Video Studio x4 pro and opened it and looked around, everything looked neat so off to dinner and closed it and this is what came up: "an unspecified error has occurred" please contact tech support and upload the dump file #########...

Wow, lost my appetite because I hate unsolved problems. I can go in, download and install the few freebies, activated everything else, even convert to 3d ect... But every time I go to quit this comes up and creates a new dump file. I know there has to be an easy fix. This is a new HP dvt6 laptop. Touch screen i7 720 8 gigs of memory very little on 650 GB HD really 750 but they have it taken up with rescue disk... 1 GB ati radeon HD video Card. Everything else works fine on it just this new program which I have had for less than 12 hours now. Called tech support but they were off for some holiday?

Thank you for any help anyone can offer. I also a few days ago installed adobe photoshop CS5 and it runs great as well. Seems this program runs great just done exit it.

Sincerely,

William

[Ron P.]

Welcome to the forums,

I don't want to let your post go un-noticed, however this error has and continues to be a vague, and elusive one. Searching the forum for "unspecified error" you will find numerous entries, most of which are not resolved. Some of the most recent are associated with the Motion Menus of VS X4, in the burn module. Since you don't seem to be getting this error while trying to burn a DVD, or Blu-Ray, those would not apply. Since it does not throw the error until you close the program, that could be a memory releasing error, where VS may be hanging on to memory space, and windows is shutting it down.

Have you worked with the program for an extended period and not had any errors? Is it just while closing it down? When you close the program, do you still have clips in the time-line? Have you saved a project, then closed it? Do you have any other programs running at the same time?

I've had VS crash, for any number of things, most recently it has just disappeared without error. So far I've never received the unspecified error message.

I'm guessing that you're running the trial (TBYB), and not a purchased version, correct? If it is a purchased version, and you've made sure to register it with Corel, I would suggest going to their website, and emailing the dump file to them. I think the more of these dump files they get, the more they would be inclined to provide patches.

[Trevor Andrew]

Welcome to the forums,

I've had VS crash, for any number of things, most recently it has just disappeared without error. So far I've never received the unspecified error message.

Hi Ron

I have experienced closures of Video Studio without warning in the past VS 10 and X2
Seemed to be associated with Adobe reader updates???????
Interestingly not many users suffered with this issue
http://forum.corel.com/EN/viewtopic.php?f=1&t=34971

Reverting to an older version seems to cure the problem.

[willandmae]

Hello All,

Thank you ron and everyone that has viewed this request for help. Sorry If I made some things not so clear. I bought a new HP I7 laptop and about a week ago just got it in. Installed only a couple of programs one being PhotoShop CS5 which worked flawlessly. I seen that Corel sent me an email for thier newest version of VideoStudio whith some neat features so I purchased it and waiting for its arrival which was yesterday. I Installed it and registered it and opened it up but wife was yelling it was dinner time. So I closed it and no other windows open since I was installing it and when I exited the program it definately gave that error. Gosh I thought everything went so smoothly. Whats wrong. So I restarted the computer and went to dinner. Came Back Started it back up and again the same unspecified error and telling me to contact support and send them the dump file. I did one better I thought, it was still well within their timeframe so I called. Lo and behold they were closed all day for a Holiday. I really did not know yesterday was a Holiday. Searched online for help and Nothing and then joined here and seen a bunch of very smart and helpful people. Could not find anything to match my error so I posted. Shucks, could not have been a better scenerio for a successful install with a new computer and everything updated, op system win 7 home and all is working fine. I did go into corel to see if it was a bad install but everything works fine. Even made a silly 3d conversion from an old clip I had to test it out and it rendered out fast and fine. Never seen the likes of such. So, I did however send the dump file and a print screen of the error and dump file. Thank you for any help...

William

[willandmae]

Has anyone been able to figure this out? For some reason The tech group has not gotton ahold of me yet with a fix. Thank you all.

William

Greetings everyone.

Thank you for taking the time to read my plea for help. I installed Video Studio x4 pro and opened it and looked around, everything looked neat so off to dinner and closed it and this is what came up: "an unspecified error has occurred" please contact tech support and upload the dump file #########...

Wow, lost my appetite because I hate unsolved problems. I can go in, download and install the few freebies, activated everything else, even convert to 3d ect... But every time I go to quit this comes up and creates a new dump file. I know there has to be an easy fix. This is a new HP dvt6 laptop. Touch screen i7 720 8 gigs of memory very little on 650 GB HD really 750 but they have it taken up with rescue disk... 1 GB ati radeon HD video Card. Everything else works fine on it just this new program which I have had for less than 12 hours now. Called tech support but they were off for some holiday?

Thank you for any help anyone can offer. I also a few days ago installed adobe photoshop CS5 and it runs great as well. Seems this program runs great just done exit it.

Sincerely,

William

[Ken Berry]

There has been a recent suggestion that unticking the box referring to using hardware acceleration in Preferences > Performance, might help avoid this message. There has also been another suggestion that i7 users might have to disable hyperthreading in Windows. This is more of a hassle since you would need to do this in the system BIOS when booting up. And you would need to re-enable it once you were done with VS.

[benjosevilla]

I'm getting the same error message on my new i7 with Win7 64bit using X3. Not sure not if I should I upgrade to x4 if this issue is not resolved.

[benjosevilla]

Any resolution on this? My new install of X3 with all the updates and "get more" still gets this message upon exit.